Responsibilities

• Marketing & communications - Develop and deliver Been There’s marketing and communications plan - Create and manage engaging content across social media, email and the website - Develop campaigns that build awareness, engagement and Mentor recruitment - Use performance data to improve campaigns and communications Community & ambassadors - Develop and grow our ambassador programme, engaging a community of Peer Mentors, ambassadors, supporters and influencers - Create opportunities for our community to advocate for and amplify Been There’s work - Build relationships with universities, societies and other communities - Develop initiatives that encourage positive conversations around eating disorders and body image Peer Mentor recruitment - Lead marketing activity to build a strong pipeline of volunteer Peer Mentors - Develop targeted recruitment campaigns and identify new audiences and channels - Create authentic content about mentoring and the impact of peer support - Monitor recruitment performance and continually improve our approach Partnerships & profile - Build relationships with organisations that can support Mentor recruitment and grow our community - Represent Been There at relevant events and meetings - Identify opportunities to raise the charity’s profile and reach new audiences

Requirements

• Essential
• - Experience in marketing, communications, community engagement or a related area
• - Experience creating content and campaigns across social media and digital channels
• - Strong writing and storytelling skills
• - Experience engaging online or offline communities
• - Creative, proactive and comfortable taking projects from idea to delivery
• - Strong relationship-building and organisational skills
• - Comfortable using data to understand and improve performance
• - Collaborative and confident working in a small, fast-moving team
• - Thoughtful and sensitive when communicating about mental health and lived experience

Preferred

• Desirable
• - Experience in a charity, social enterprise or purpose-led organisation
• - Volunteer recruitment or community fundraising experience
• - Experience developing ambassador programmes
• - Experience working with creators or influencers
• - Experience building partnerships with universities or community organisations
• - Familiarity with email marketing, website CMSs and social media tools
• - Knowledge of eating disorders, body image or mental health
• - Experience working in environments where safeguarding and confidentiality are important