Responsibilities

• Channel Ownership: Manage our core community channels (e.g., Reddit, Facebook) to drive daily engagement, conversation quality, and a positive engagement experience.
• Proactive Moderation: Respond to comments and queries promptly, including managing our customer review responses. You will provide helpful information, signpost users to relevant resources, and ensure all interactions adhere to our community guidelines.
• Ambassador Relations: Build and maintain strong relationships with community moderators and brand ambassadors to ensure our mission is supported by the most active members of the community.
• Social Scheduling: Create and schedule content across all social media and digital platforms. You will work closely with our video production team to turn assets into platform-specific scroll-stoppers.
• Digital Content: Assist with website updates, the creation of case studies, and the development of marketing materials to ensure our digital real estate is always current and compelling.
• CRM & Email: Support the delivery of email campaigns, newsletters, and customer communications. You will help draft copy and manage customer campaigns.
• Strategic Support: Contribute to the creation of digital marketing plans and assist in the development of multi-channel campaigns that drive our 2026 growth goals.

Requirements

• 1-3 years' experience in social media management, community management, or a generalist marketing role.
• Excellent writing skills: you can write an empathetic Reddit response just as well as a high-converting email subject line.
• Digital native: you understand the nuances of different platforms and how to tailor content for each.
• Highly organised: you can manage a complex posting schedule and keep our "inbox zero" approach to community queries.
• Proactive and curious: you don’t wait to be told what to post; you are always looking for the next conversation to join or the next story to tell.

Preferred

• Experience using CRM tools (like HubSpot) to send email campaigns.
• A genuine interest in climate tech or sustainability.

Benefits

• £5,000 contribution towards your own heat pump installation
• Shares in the company, allocated under a tax-incentivised scheme
• Salary that’s evaluated regularly, and based on skills, impact, and role scope—not negotiation tactics
• Private medical & dental insurance
• Learning and development budget
• Annual summer retreat
• Gym membership contribution
• Season train ticket loan
• Cycle to work scheme
• Yoga, run club and social events with other sustainability startups in our co-working space