Responsibilities

• Lead complex transformation programmes that help organisations accelerate growth, improve customer experience and transform their marketing capabilities.
• In our Customer Strategy & Marketing Transformation team, you will work with leading organisations to solve growth, customer and marketing challenges. Our work spans customer strategy, customer experience, marketing transformation, commercial transformation, operating model design, customer-centric organisational change and AI-enabled marketing transformation.
• As a Manager, you will lead major workstreams and programmes from strategy through to implementation, helping clients achieve meaningful and measurable outcomes.
• You will be a trusted adviser to senior stakeholders, leading blended client and consulting teams while contributing to the continued growth of our Customer Strategy & Marketing Transformation capability.
• Lead high-value client delivery; Scope, shape and deliver complex customer, growth and marketing transformation programmes; Lead workstreams and multidisciplinary delivery teams to achieve successful client outcomes.
• Build trusted advisory relationships with senior client stakeholders and executive sponsors.
• Lead the development of customer strategy, customer experience, commercial growth and marketing transformation solutions.
• Apply structured problem-solving and analytical rigour to address complex business challenges.
• Ensure deliverables are of the highest quality and create lasting client impact.
• Manage programme risks, dependencies and stakeholder expectations throughout delivery.

Requirements

• You must have approximately 6-10 years' experience gained within a recognised management consulting firm, including experience operating at Manager level.
• At this time we are not able to consider candidates whose experience sits solely within industry roles.
• We are particularly interested in individuals with experience delivering customer strategy, customer experience, growth, commercial or marketing transformation engagements, ideally working with clients in the consumer and retail sectors.
• Experience leading large workstreams, projects or programmes with accountability for delivery outcomes.
• Experience working directly with senior client stakeholders and executive-level sponsors.
• A strong track record in customer strategy, customer experience, marketing transformation, growth strategy, commercial transformation or related areas.
• Programme and project management expertise.
• Experience leading and managing teams of consultants.
• Strong communication, facilitation and stakeholder management skills.
• Commercial awareness and an interest in contributing to business development and account growth.

Preferred

• Experience in AI-enabled marketing transformation or related areas.
• Ability to work across sectors and transformation challenges beyond consumer and retail.