Head of Live Operations Go Places · London · Full-time

About Go Places

Go Places is the UK's leading TikTok live shopping agency, helping brands grow through best-in-class live shopping. We work with a diverse portfolio of clients across beauty, FMCG, and consumer technology categories. We're scaling fast and have invested in exceptional people with experience at the highest levels of strategy consulting, ecommerce and technology organisations.

The Role

We're looking for a Head of Live Operations to lead the team responsible for planning, executing, and optimising every live TikTok shopping session across our client portfolio.

You'll own the quality and consistency of live output across the business, manage a team of live specialists from data analysts to talent managers, and work closely with our AI, Client Operations, and client-facing teams to continuously raise the bar on client performance.

Strong candidates will be comfortable getting to grips with complex multi-stakeholder problems, teaching their team to use tools and technologies to improve efficiency, and have a vision for scaling the live operations function 2x in six months and 4x in eighteen months.

What You'll Do

• Lead and develop the Live Operations team as we scale
• Own the live operations playbook; building, refining, and scaling repeatable proc esses
• Set and enforce quality standards across the team, holding people accountable to delivering at pace and to a consistently high standard
• Define what success looks like and hold the team to the same standard of decision-making
• Lead the team through large, ambiguous problems; structuring the approach and building buy-in from the organisation, clients, and external stakeholders including TikTok
• Shape the team's agenda; providing meaningful career coaching, managing capacity, and spotting resourcing risks early

What We're Looking For

• Proven experience leading a team in a fast-paced environment
• Deep familiarity with operations, organisation design and project management
• Strong track record delivering operations, for example in TikTok live or live TV
• Clear communicator who can manage up, across, and down effectively
• Comfortable with data; able to read performance metrics and act on them

Nice to Have

• Background in creator management, broadcast production, or social commerce
• Experience working with brands across beauty or FMCG
• Experience working on TikTok Shop