Head of Brand, Marketing & Customer Acquisition

Birmingham, UK (On-site)

£60K/yr – £70K/yrSenior LevelFull time

Posted 2 weeks ago

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Job Summary

Own brand stewardship while building multi-site retail marketing and offline campaigns that lift visits and revenue.

  • Brand guardianship and strategic ownership across all customer touchpoints.
  • Offline and in-store activation to drive footfall and sales with agency collaboration.
  • Cross-functional leadership with Retail, E-commerce and Finance to scale growth and protect the brand premise.

Job Description

Own and protect the brand while driving multi-site retail marketing and offline campaigns that move footfall and revenue.

  • Develop and deliver the company's brand and marketing strategy.
  • Drive customer acquisition and increase footfall across our retail estate.
  • Lead the development of innovative in-store marketing, window displays and POS initiatives, working closely with internal teams and suppliers to enhance the customer experience, strengthen brand consistency and drive sales.
  • Own and protect the NCF Living brand, ensuring consistency across all customer touchpoints.
  • Lead all offline marketing activity, including TV, radio, outdoor, print, direct mail, store launches, sponsorships and events.
  • Develop and execute PR campaigns to increase brand awareness and media coverage.
  • Work closely with our digital marketing agency to ensure all activity is aligned and commercially effective.
  • Manage external agencies and marketing suppliers to maximise ROI.
  • Monitor marketing performance, budgets and customer insights, making data-led recommendations.
  • Work collaboratively with Retail, E-commerce, Buying and Finance to support business growth.
NCF Living logo

NCF Living

NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.

Founded in 2005
Coleshill, England, GBR
108 employees (2 in marketing)

Traffic Signals

Monthly Visitors
48.4K
Monthly Google Ads Budget
$18
Traffic Source Mix
Search
62.6%
Direct
15.2%
Referral
0.3%
Social
6%
Paid
11.6%

Headcount Trend

Current headcount: ~108

Marketing Team

Marketing Roles Posted (Last 30 Days)
1