Responsibilities

• Own the client relationship. Set the agenda for your meetings, bring the analysis, and lead the conversation rather than administer it.
• Build and run a busy plan of multiple concurrent campaigns and weekly content, combining creative flair with the structure to keep it all on track.
• Create and direct content. Create and build some of it yourself, brief and review the rest, and choose whichever route is most effective and best for the client.
• Own the lead follow-up process. Put the process and the communications in place for the client's team, run the lead review meeting, and keep every lead moving through their tracker and CRM.
• Run the reporting rhythm: Weekly Tactical Sync, Monthly Performance and Lead Pulse Check, and Quarterly Marketing Review. Every one of those is a chance to tell the client something they did not already know.
• Bring a point of view to every client meeting. Spot what is not working before the client does, and challenge their instincts when they are pulling in the wrong direction.

Requirements

• Agency-side background, ideally B2B or professional services. You are a Senior Account Manager or equivalent currently, with a minimum of 4 years' experience overall and at least half of that in agency roles like this one.
• Comfortable holding the confidence of a founder or CEO on day-to-day work, without needing anyone else in the room. Our industry is largely male-dominated, and our client base reflects that. Most of your senior stakeholders will be men, though not all, and you will not be liaising with a client-side stakeholder at a comparable marketing level to your own.
• Genuinely interested in business. You want to understand how a client's business makes money, not just their marketing, and you can speak to it with real confidence.
• Structured and organised, with a lot of small moving parts to manage and no tolerance for letting any of them slip.
• Creates and edits to a standard that needs one round of amends, not five, and briefs clearly enough to get the right thing back first time.
• Focused on real leads and conversations as the true measure of success, not opens, engagement or awards.
• Comfortable in a small team. You pull your weight, you help without waiting to be asked, and you lift the people around you.

Benefits

• 36 days holiday, of which 6 are our Christmas closure, plus our annual strategy away weekend
• Flexible working
• Private medical cover including physical and mental health benefits, along with free Headspace subscription
• Monthly sessions with our resident physio
• Monthly socials, all paid for by the agency
• Free onsite parking