Responsibilities

• Delivering best-in-class community management across social platforms.
• Engaging with audiences in real time and directing users to the right resources when needed.
• Responding to customer questions, feedback, and complaints with professionalism and personality.
• Managing sensitive or negative conversations and helping protect brand reputation online.
• Monitoring trends, conversations, and emerging issues across digital channels.
• Creating positive, engaging experiences that strengthen community trust and loyalty.

Requirements

• Must be able to speak, write and read in German
• Candidates must be authorised to work in the U.K.