Responsibilities

• Creative copywriting which you are able to flex for all things social, including adapting and publishing content effectively across social channels
• On-the-pulse community management, stimulating and sustaining conversations and relationships with a brand's audience and getting our brands noticed by their target audience
• Moderation of customer-facing queries, with experience of escalation
• Managing the building and day-to-day delivery of editorial calendars and creative campaigns
• Working directly with our creative studio to ideate and brief on engaging content to power our organic social-first activations
• Building strong relationships with your clients and identifying business development opportunities
• Researching the latest social tools, platforms and trends - and working to ensure that we are the first to innovate and experiment
• Remaining culturally attuned and constantly challenging the team and our clients with new opportunities for innovation across the industry and tech-space
• Working directly with our insight team to deliver reports, performance tracking & trend analysis to clients
• Feeding into campaign planning and responses to client briefs in both a strategic and executional capacity

Requirements

• Previous B2B and B2C experience are a strong advantage
• Previous experience working with brands that require an element of translating technical product information into compelling editorial is a strong advantage
• An impressive understanding of social media and the value it can offer our brands
• Excellent written and verbal communication skills, you should speak the language of the internet
• An eye for creative content: both written and visual and know the nuances of social media formats; if you know your Reels from your TikTok, this job is for you
• Excellent organisational, time management & people management skills
• The ability to work under pressure whilst keeping an eye on the finer details
• Proficiency in using a wide variety of social platforms and tools that are used to drive efficiency within the accounts we work
• The ability to think creatively (capable of thinking differently and disruptively)
• Hands-on experience of social commerce platforms (e.g. TikTok Shop) is an advantage

Preferred

Benefits