Field Communications Engineer
Birmingham, UK (On-site)
Posted 5 weeks ago
Job Description
Salary: £32,000 – £42,000
As a Field Communications Engineer you will join a team of dedicated, ambitious engineers in providing a high level of technical expertise and customer service to our clients. Ideal candidates will have a strong background in the telecoms/datacoms industry and a working knowledge of IP networking with a desire to learn new skills and progress in their career. You will be responsible for the installation and support of both hosted telephony and IT/datacoms systems.
Responsibilities
- Installation and support of telecoms and IT/datacoms systems
- Using Supplier Portals to manage systems and faults.
- Responsible for generating, monitoring, and handling customer requests, issues, and fault reports.
- Undertaking surveys and support for technical installation projects.
- Provide liaison and guidance to customers and 3rd party IT professionals to ensure quality delivery and support of our solutions.
- Produce detailed technical documentation on system installation and support procedures.
- Providing customer training
- Working closely with the service delivery and project teams.
- Understanding of VoIP, SIP, RTP, TCP & UDP protocols, Layer 2 and 3 routing, VLANs, QoS DNS, DHCP, LANs & WANs and familiarity with using diagnostics tools such as Wireshark.
- Gamma Horizon/call centre, Microsoft Teams, SpliceCom and Wildix – full training provided where necessary.
- Minimum of 2 years IT or Telecoms support experience.
- Strong interpersonal and communications skills, on the phone, in person and electronically.
- Excellent problem-solving, attention to detail and analytical skills.
- Experience in high-volume, fast-paced environments requiring teamwork and flexibility.
- Ability to track and keep projects on schedule, manage tight deadlines, and shift priorities at a moment's notice.
- Full UK driving license.
- 21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
- Birthday Day Off
- Buy Holiday Scheme
- Career Development and Progression Opportunities
- Employee Assistance Programme
- Enhanced Company Sick Pay
- Discounted Retail Vouchers
- Reduced Gym Membership
- Annual Salary Review
- SCG Mobile Benefit
- Employee Referral Bonus
- Pension Scheme
- Free On-Site Parking
- Charity Events
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.
We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.
SCG Midlands
Experts in IT, cyber security and voice and data communicationsFrom SME and corporate business to healthcare and education, we provide end-to-end IT, cyber security, voice and data communication solutions. Our specialist team helps you find the right mix of products and services for your needs, and optimise them with ongoing, expert support. We’ve been designing and delivering business communication solutions since 1991. From our beginnings in phone systems and mobile phones, our ever-evolving portfolio now includes IT, data networking and cyber security. Which means you can access powerful, flexible solutions for all of your requirements, across your entire organisation.
Salaries
Posted range
£32K/yr – £42K/yr
Taken straight from the job posting.
