Communications & Campaigns Manager
Schmidt Marine Technology Partners
Ross on Wye, Herefordshire, UK (Remote)
£30K/yr - £35K/yrIn-houseFull-timeMid level
1 day ago
External Communications Officer
London, UK (Hybrid)
£32K/yr – £33K/yrMid LevelPermanent
Posted 5 weeks ago
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Job Summary
Own frontline public information and inquiry responses with a hands on service delivery focus and exposure to public affairs and press handling.
- Respond to enquiries via phone and email using approved messaging to ensure accuracy and consistent Commission tone.
- Support clear, timely electoral information delivery and briefing materials for public access.
- Collaborate with public affairs and cross-team colleagues on complaints handling and information requests.
Job Description
Responsibilities
- Respond to enquiries via telephone and shared email inboxes using established guidance, including FAQs and approved messaging, to ensure responses are accurate, consistent and aligned with the Commission’s tone of voice.
- Support the delivery of the Commission’s public information service so the public can access clear, accurate and timely information about the UK’s electoral system.
- Assist with preparation of briefing materials, work with public affairs and media colleagues, and contribute to the handling of press enquiries.
- Join the Customer Services Team within the wider External Communications function and support complaints handling and information delivery.
- Exposure to public affairs activity and insight into how the Commission engages with senior external stakeholders
- Prior experience within a communications function is not essential
- You will bring strong communication skills, a proactive and curious approach, and a genuine interest in helping the public access important information
- You will also be adaptable, able to manage a varied workload, and confident working with colleagues across different teams
- An interest in public service and the democratic process will help you to succeed in this role.
- Exposure to public affairs and media colleagues (and handling of press enquiries) may be relevant over time
- Flexible working and hybrid model (40% office minimum)
- Civil Service pension scheme (28.97% employer contribution) and more
- 28 rising to 30 days annual leave + bank holidays
- London Weighting
- Working from home allowance
The Electoral Commission
We are the independent body which oversees elections and regulates political finance in the UK. We work to promote public confidence in the democratic process and ensure its integrity.We enable the delivery of free and fair elections and referendums. This includes focussing on the needs of voters and addressing the changing environment to ensure every vote remains secure and accessible.We regulate political finance – taking proactive steps to increase transparency, ensure compliance and pursue breaches.We use our expertise to make and advocate for changes to our democracy, aiming to improve fairness, transparency and efficiency.We have UK wide responsibilities and are accountable to the UK Parliament, the Scottish Parliament and the Senedd. Our work is directed to meeting the needs of each of the four parts of the UK.
