External Communications Manager

Belfast, UK (On-site)

Salary Not AvailableMid LevelFull time

Posted 2 weeks ago

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Job Summary

Own external communications for high profile delivery, turning complex changes into practical, audience-ready messages while protecting momentum and trust.

Own external comms: GOV.UK content, stakeholder briefings, guidance products, and engagement with businesses and representative bodies.
Align messaging with delivery plans and risk signals to keep audiences informed and engaged.
Translate complex operational change into actionable messages for businesses, agents and customers to drive adoption.

Job Description

You will work closely with project teams and senior stakeholders, including senior leaders and ministers, to ensure communications align with delivery plans, risks and dependencies. By ensuring the right messaging reaches the right audiences at the right time, you will help maintain momentum, manage expectations, and mitigate reputational risk throughout the lifecycle of the project.
You will lead the delivery of external communications products and channels, including GOV.UK content, stakeholder briefings, agent communications, guidance updates, and targeted engagement with businesses and representative bodies. You will ensure communications are consistent, coordinated, and grounded in delivery reality.
Operating in a fast-paced and evolving environment, you will adapt communications activity in response to changing priorities, feedback and emerging issues, ensuring external audiences remain informed, prepared and confident in engaging with new services.
Enable successful delivery of SDEC and other CCG digital projects by ensuring external communications support key releases, transitions and implementation activity
Drive understanding and adoption by translating complex change into clear, practical and actionable messages for businesses, agents and customers
Strengthen trust in HMRC services by ensuring communications are timely, transparent, accurate and accessible
Deliver high-quality communications products across key channels including GOV.UK, agent updates, external guidance, stakeholder packs and briefing material
Support senior leaders and ministers with clear, concise communications that reflect delivery progress and key messages.
Identify and manage communications risks, ensuring issues are anticipated early and handled proactively.
Align communications activity across delivery teams to ensure consistency, clarity and a single version of the truth.

HM Revenue & Customs

HM Revenue and Customs (HMRC) is the UK’s tax, payments and customs authority.We collect the money that pays for the UK’s public services and help families and individuals with targeted financial support. We help the honest majority to get their taxes and payments right, and make it hard for the dishonest minority to cheat the system.We use LinkedIn to post regular updates about HMRC’s work on subjects that will be of interest to the LinkedIn community, for instance business tax and advice on running your company, news on tax policy, and HMRC recruitment opportunities. This page is monitored by HMRC's Social Media Team, but at present we are unable to respond to comments.Connecting with HM Revenue and CustomsGOV.UK: www.gov.uk/HMRCTwitter@HMRCgovuk - news, updates and guidance from HMRC@HMRCcareers - news, updates and job alerts from HMRC’s Talent Acquisition team@HMRCPressOffice - our press office account providing multi-media press releasesFacebookwww.facebook.com/HMRCBlogsLife at HMRC blog - https://lifeathmrc.blog.gov.uk/Working with tax agents - https://taxagents.blog.gov.ukCustomer serviceOur customer service team is able to answer general queries at @HMRCCustomers or on our Facebook page www.facebook.com/HMRC.https://linktr.ee/HMRCgovuk

Founded in 2005

London, England, GBR

26K employees

www.gov.uk/HMRC