Responsibilities

• Raising and managing invoices for events, training and associated costs, ensuring accuracy and timely follow-up
• Maintaining and updating the key databases and “the Bible”, including:
• Updating contacts and key decision-makers.
• Diarising and tracking termly client meetings.
• Managing ROI tracking, usage summaries and performance reporting
• Education Agent Database (Excel), Helpdesk and prospectus enquiries
• Image libraries, guides, downloadable resources, and internal forms essential to business operations.
• Managing the internal inbox, responding where appropriate and escalating enquiries efficiently
• Sending guides and information packs to parents, prospective and current clients, schools and other contacts as required
• Helping prioritise workload around peak event periods and acting as a point of contact for client enquiries when the core team is overseas, ensuring timely responses and smooth day-to-day operations

Requirements

• Proficiency with Microsoft Office applications: Word, Excel, PowerPoint, and Outlook
• Knowledge of Canva is a plus
• Knowledge of WordPress is a plus
• Experience with email marketing platforms and ticketing systems is a plus
• Highly organised with strong attention to detail
• Ability to manage multiple priorities and meet deadlines
• Strong written and verbal communication skills
• Confident handling client enquiries professionally
• Proactive and solutions-focused, able to anticipate needs and escalate issues appropriately
• Comfortable working independently and collaboratively across teams

Preferred

• Knowledge of Canva is a plus
• Knowledge of WordPress is a plus
• Experience with email marketing platforms and ticketing systems is a plus
• Interest in events, marketing, and international markets is advantageous

Benefits

• 25 days of annual leave, with the option to buy or sell additional days
• One additional day of leave per year- Celebration Day
• Health plan
• Life assurance
• Private virtual GP access
• Seasonal flu jabs available at the office
• Continuous learning & development opportunities
• In-house Excellence Awards and other innovation projects
• Cycle-to-work scheme
• Discounted gym memberships