Email Marketing Manager

London, UK (On-site)

£35K/yr – £41K/yrMid LevelFull time

Posted 7 days ago

Job Summary

Own and drive targeted, data-led CRM campaigns, manage complex automations, and collaborate across teams to grow engagement and revenue.

  • Lead CRM activity across channels
  • Translate performance data into action
  • Stakeholder management and project planning

Job Description

Responsibilities

  • Lead CRM activity, delivering targeted, data-led campaigns that enhance customer engagement, retention, and revenue growth
  • Manage complex campaigns, lead automation initiatives, and collaborate effectively across teams to deliver impactful customer journeys
  • Help deliver campaigns across platforms to build brand engagement and maximise revenue

Requirements

  • Proven experience in CRM, email marketing, or customer marketing roles, ideally (but not essential) from within the Arts & Entertainment sector
  • Strong understanding of customer data, segmentation, and lifecycle management
  • Experience delivering automated and personalised email campaigns
  • Ability to analyse performance data and translate insights into action
  • Excellent stakeholder management and communication skills
  • Strong organisational and project management capability
  • Knowledge of data protection and GDPR requirements
  • Experience working with CRM and Customer Data platforms (Prospect2 and Tessitura Segmentation Sets and List Manager highly desirable)

Preferred

  • Experience working with CRM and Customer Data platforms (Prospect2 and Tessitura Segmentation Sets and List Manager highly desirable)
  • Ideally from within the Arts & Entertainment sector
Royal Ballet and Opera logo

Royal Ballet and Opera

Based at the Royal Opera House in the heart of London’s Covent Garden, our work is enjoyed by audiences in our two theatres and globally through our streaming platform, cinema Season and company tours.Our work in schools and communities up and down the country is driven by our curriculum linked programmes, specially designed to inspire creativity, broaden participation and diversify the future of opera and ballet.These sit alongside industry-leading talent development projects, regional partnerships, and a raft of daytime events, family activities, tours, exhibitions and concerts in our Covent Garden home.We are also expanding our audience through our flagship Young RBO scheme and are committed to reducing our impact on the environment and aim to achieve net zero emissions by 2035.

London, England, GBR
1.5K employees (584 in marketing)

Salaries

Posted range

£35K/yr – £41K/yr

Taken straight from the job posting.

See all Royal Ballet and Opera salaries

Marketing Team

Marketing Team Size
161 (10% of company)
Marketing Roles Posted (Last 30 Days)
1

Traffic Signals

Monthly Visitors
810K
Monthly Google Ads Budget
$6.5K
Traffic Source Mix
Search
52.4%
Direct
28.9%
Referral
5.5%
Social
4.5%
Paid
3.6%

Headcount Trend

Current headcount: ~1.5K

Recent News

Royal Ballet and Opera logo

Email Marketing Manager

Royal Ballet and Opera · London, UK · On-site