Responsibilities

• Build and maintain strong client relationships while providing high-quality service and clear, proactive communication throughout campaign delivery
• Interpret client instructions, campaign objectives, and data briefs; clarify requirements as needed and translate them into internal briefs and campaign production plans
• Manage multiple concurrent direct marketing campaigns, including schedules, quotations, scope changes, timelines, risks, and issue resolution
• Coordinate effectively with cross-functional teams, including planners, creative teams, technical teams, operations, and third-party suppliers, to deliver campaigns aligned to client needs
• Lead campaign operations involving data processing, programming, tabulation, and direct mail production routes, ensuring the best approach for each project
• Monitor quality, cost, profitability, and overall project contribution, using strong commercial judgment and an understanding of Broadridge pricing models and cost projections
• Negotiate successfully with clients and external suppliers on timing, cost, and delivery expectations while helping improve processes and team effectiveness.

Requirements

• Bachelor’s degree in Business Operations, Computer Science, or a related field; equivalent experience will also be considered
• 5–7 years of experience in the insurance or mutual fund industry
• Proven experience managing complex, data-driven direct marketing campaigns and multiple parallel projects with changing scope
• Strong client relationship management and stakeholder management skills, with experience working across creative, technical, and operational teams
• Experience preparing schedules, quotations, internal data briefs, and managing campaign scope, delivery, and profitability
• Understanding of campaign operations, including data processing, programming, tabulation, direct mail production routes, postal services, and DSA providers
• Proficiency in Microsoft Word, Excel, and PowerPoint, with strong analytical, communication, problem-solving, and organizational skills.