Digital Project Manager

Location: Manchester City Centre (Hybrid working – 3 days per week in-office)

The Role

We’re looking for an experienced Digital Project Manager to lead the day-to-day delivery of website and digital experience projects across our integrated agency. You’ll define scope and deliverables, build project delivery plans, manage budgets, and work closely with our Traffic Manager to coordinate resourcing. You’ll be the key point of contact for clients and internal teams, keeping everyone aligned and ensuring work is delivered to a high standard - on time and on budget.

What You’ll Do (Main Responsibilities)

• Own delivery of web projects (new builds, re-platforms, feature development and optimisation), acting as day-to-day client contact.
• Define project scope, deliverables and success. Manage change control throughout delivery.
• Break work down into user stories/tickets; maintain and prioritise the backlog alongside internal development team.
• Build and manage delivery plans, timelines and milestone schedules; track progress, dependencies and resourcing to hit key dates.
• Run Agile/Kanban workflows (e.g., stand-ups, sprint planning, reviews and retros).
• Work closely with developers, creatives, UX and QA to ensure requirements are clear, work is tested effectively, and outputs meet quality standards (including UAT coordination).
• Own RAID (risks, assumptions, issues, dependencies)

What We’re Looking For

• Proven experience delivering web projects, with the ability to define scope and deliverables and manage change effectively.
• We’re open to level of experience, but you’ll need a minimum of 2+ years in a digital/web project management role.
• Strong client management skills, able to run status updates, manage expectations, and communicate clearly on progress, timelines and risks.
• Comfortable breaking work into tickets, building timelines and managing milestones in project tools (e.g., Jira/Trello/Monday.com).
• Confident collaborating with developers, creatives and UX, ensuring requirements and acceptance criteria are understood and quality is met.
• Proficient in Agile delivery (including Kanban), with strong organisation, attention to detail, and the ability to prioritise under pressure.

Your Rewards

As well as a competitive salary, you will receive:

• 24 days holiday plus 3 days over Christmas
• 11 life balance days (a half day each month to do whatever you want, except for December)
• An additional holiday for each year of service, up to a total of 5 extra days
• Early finish on a Friday
• The option to buy an extra week’s holiday
• Private health insurance which covers pre-existing conditions, cancer care and gives cashback for routine optical and dental treatments
• Life assurance
• Pension scheme
• Enhanced maternity and paternity pay
• £1000 for a referring a new hire.

And We Offer

• Working from our Manchester office with flexibility for hybrid working.
• Access to a personal trainer/nutritionist, free fruit, and breakfast.
• Mental health support and access to professional therapists through ‘Spill.’
• Yearly peer feedback and performance reviews tailored personal development plans and objectives.
• Access to industry accredited professional qualifications through our IPA membership.
• Employee voice, we consult our people on matters affecting them and encourage participation in surveys, our suggestions box and employee awards.
• A social buddy, monthly agency socials and events put on by our culture committee.
• Lunch & Learn events to gain more understanding of different facets of agency life.

Our commitment to Diversity, Equity & Inclusion

We had always thought our business was open and inclusive. Afterall, one of our values is “Everyone matters”. We hammer home the behaviour of treating everyone with respect, seeing things from the other person’s perspective, understanding that everyone has different values, responsibilities, concerns, families.

But when you delve a little deeper into Diversity, Equity and Inclusion, this value is a great place to start but it involves so much more.

Here at Trunk, we naturally welcome difference. It’s what gives us strength as a business, the wide breadth of experience, capabilities, and perspectives. And any creative business knows that the best ideas don’t come from just one place. Diversity is important, but we feel what makes the real difference is inclusivity, or the act of helping people feel valued and enabled regardless of their differences.

We have really then only just begun our diversity and inclusivity journey. We started by ensuring everyone has mandatory training to help people understand what it means to be inclusive. We’ve set up a panel of people within the business to champion difference, and we have ambassadors who are gaining their IPA D, E & I certifications. We continue to learn and evolve, and realise that this is not a quick win, or a ‘one and done’.

We are adapting our practices, offering home working, flexibility around start times, offer monthly life-balance days, offer access to mental health professionals, assess our working spaces to accommodate brilliant neurodivergent minds. And will continue to evolve to enable the difference around us.