Responsibilities

• Own the day-to-day relationship with a portfolio of PDG Advertising clients.
• Develop a strong understanding of each client's business, commercial objectives and advertising goals.
• Act as the link between clients and our Paid Ads Managers, turning client objectives into clear actions for the team.
• Monitor account performance and ensure activity remains focused on agreed KPIs and business outcomes.
• Lead client meetings, provide regular performance updates and clearly communicate strategy, results and next steps.
• Keep projects, campaigns, creative requirements and client actions moving forward.
• Identify problems early and proactively work with clients and the internal team to resolve them.
• Identify opportunities to improve results, expand campaigns and grow client accounts.
• Manage client expectations and build trusted, long-term relationships.
• Maintain a clear understanding of the commercial health of your client portfolio, including revenue, retention and growth opportunities.

Requirements

• Experience in account management, client services, digital marketing or a similar client-facing marketing role.
• A strong understanding of digital advertising and platforms such as Google Ads, Meta, LinkedIn and TikTok. You don't need to be a hands-on media buyer, but you should be comfortable discussing campaign performance and strategy.
• Excellent communication and relationship-building skills.
• Strong commercial awareness and an interest in understanding how advertising contributes to a client's wider business.
• Confidence managing client meetings, difficult conversations and competing priorities.
• Highly organised, with the ability to manage multiple clients, projects and deadlines simultaneously.
• Comfortable analysing performance data and turning it into clear conclusions and actions.
• Proactive and comfortable taking responsibility for getting things done.
• Naturally curious and willing to learn about different businesses, industries and advertising platforms.
• Fluent in both written and spoken English.

Benefits

• Company pension
• Employee discount
• Flexitime
• Gym membership
• Sick pay
• Work from home