Responsibilities - Lead the strategic planning, coordination and continuous improvement of email communications across UCL Advancement - Oversee the department's master email schedule - Manage UCL's flagship alumni newsletter - Develop engaging automated email journeys and lifecycle communications - Champion best practice in CRM and email marketing - Utilise audience insight, analytics and performance data to optimise campaigns - Improve engagement and maximise impact of the Here, it will happen campaign Requirements - Experience managing large-scale email communications using CRM and email marketing platforms - Strong understanding of audience segmentation, email deliverability and digital engagement best practice - Experience managing automated communication journeys - Maintaining high editorial standards and ensuring communications are accessible, accurate and aligned with brand guidelines - Strong communication skills and organisational abilities - Collaborative approach with stakeholders - Ability to use performance data and audience insight to improve communications and engagement - Commitment to equality, diversity and inclusion - Some knowledge of HTML email editing (desirable) Nice_to_have - Experience supporting colleagues in the use of digital communication systems or tools - Knowledge of HTML email editing (desirable) - Transferable skills and experience drawn from sectors outside of Higher Education Benefits - 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days) - Additional 5 days’ annual leave purchase scheme - Defined benefit career average revalued earnings pension scheme (CARE) - Cycle to work scheme and season ticket loan - Immigration loan - Relocation scheme for certain posts - On-Site nursery - On-site gym - Enhanced maternity, paternity and adoption pay - Employee assistance programme: Staff Support Service - Discounted medical insurance - Our commitment to Equality, Diversity and Inclusion - We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.