Responsibilities

• Developing a genuine understanding of each client's business, products, customers and commercial objectives.
• Building trust and rapport rather than simply providing updates.
• Communicating proactively with clients through calls, meetings, email and messaging.
• Understanding what matters most to each client and keeping the team focused on it.
• Managing expectations clearly and professionally.
• Identifying concerns before they become problems.
• Making clients feel that their account is being actively managed rather than simply maintained.
• Understand the client's primary commercial goals.
• Know the key numbers that determine whether advertising is working.
• Understand agreed advertising budgets and expected spend.

Requirements

• Has experience in account management, digital marketing, paid advertising or a similar client-facing role.
• Is naturally good with people and enjoys building relationships.
• Is commercially minded and interested in how businesses make money.
• Understands the fundamentals of Google Ads, Meta Ads and digital marketing.
• Is highly organised and comfortable managing multiple clients simultaneously.
• Communicates clearly and confidently.
• Notices when something isn't moving and takes action.
• Is comfortable discussing budgets, performance and commercial targets.
• Can turn conversations into clear actions.
• Takes ownership of problems rather than passing them elsewhere.