Responsibilities

• Coordinating customer access, permissions and consents for residential and business properties.
• Planning and carrying out letter drops and customer communication activity.
• Capturing customer contact details and maintaining clear, compliant and accurate records.
• Liaising between customers, residents, operational teams, project managers, Tier 1 contractors and client representatives.
• Supporting communication with parish councils, resident associations and other local stakeholders.
• Using maps, site information and project plans to organise communication activity.
• Supporting site teams by helping customers understand the works, access requirements and programme.
• Helping manage customer concerns, queries and complaints in a calm and professional way.
• Producing or supporting the creation of letters, leaflets, FAQs, notices and other customer-facing material.
• Supporting project updates, case studies and examples of completed work.

Requirements

• Full UK driving licence.
• Confidence working in a field-based role.
• Willingness to wear full PPE when required on site.
• Strong written and verbal communication skills.
• Good IT skills.
• Ability to use or learn digital tools, mapping systems, Microsoft Office, Canva or similar design tools, and AI tools.
• A professional approach when representing CIL, Southern Water and Tier 1 contractors.

Preferred

• Utilities, water, wastewater, construction, infrastructure or social housing experience.
• Resident liaison, customer liaison or stakeholder engagement experience.
• Experience creating leaflets, FAQs, customer notices or marketing content.
• Social media experience, particularly LinkedIn.
• Experience working on field-based projects or customer communication campaigns.

Benefits

• Company pension
• Cycle to work scheme
• Life insurance