JOB TITLE: Customer Engagement Assistant

DEPARTMENT: Business Development

RESPONSIBLE TO: Business Development Manager

About Norty

Norty Ltd, parent company to 11 leading clothing brands, is excited to announce an opportunity to join our Business Development team.

For over two decades, Norty and its portfolio of brands have supplied top-quality garments to decorators and embroiderers in the printwear and promotions market. Our brand family includes the hugely popular AWDis, ProRTX, and Henbury.

From hoodies and t-shirts to performance wear and sustainable ranges, Norty offers an unparalleled choice of colours, designs, and fabrics to meet customer needs across the UK, Europe, and the USA. Learn more: www.norty.com

VISION - To be the world’s canvas for self-expression

MISSION - To create incredible clothing that people love to make, sell and wear.

VALUES

Our core values guide the way we do business. They sum up what our business stands for, influence our organisation culture and drive why we do things. It is expected that our team live and breathe the following values:

Do the right thing – We take active responsibility for delivering the best blanks at the best price while ensuring we are ethical and transparent in our processes. Empowered individually and as a team, we make changes and take proactive decisions autonomously to do the right thing by our customers and suppliers. Our principals are never compromised.

Work together – acting as one we deliver a sum greater than our individual parts. Our varied skills and resources broaden and enhance the personalised solutions we offer distributors, customers and end users. We achieve so much more by collaborating closely with our teams, clients. and suppliers.

Do it with passion – We are passionate about the impact our clothing makes to those who make it, our team, the businesses who sell it and those who wear it. We want to deliver unrivalled quality, value and choice that is right each time. Our passion gives us the energy, courage and care to go beyond the expected. We love what we do.

Do what you can to make the world a better place – We do what we can to make the world a better place. Continually looking for opportunities to make a positive change both near and far, breaking old patterns to deliver real improvements and lead the way.

Never stand still – Change is constant, that’s why we never stand still – we adapt, and generate innovations based on leading the market and offering curated options, this means listening, learning and evolving. We are humble and genuine in our pursuit of being better everyday.

The Role

We are recruiting a Customer Engagement team member to work under the Assistant Manager – Customer Engagement.

This role will support the Business Development Department by building strong relationships with garment decorators and customers across the UK and Ireland. You will be responsible for maintaining proactive customer contact, delivering educational support, helping coordinate and host webinars, and supporting face-to-face engagement through roadshows and events.

This is a customer-first role focused on service, account support, relationship development and brand education, helping customers succeed while promoting Norty’s product ranges through value, guidance and engagement.

Responsibilities

· Support the management of a portfolio of small B2B customers via phone, email, video calls, LinkedIn and live chat

· Maintain consistent customer contact through a structured engagement plan

· Provide advice, product updates and marketing resources to support customer growth

· Help customers onboard successfully and guide them in using digital tools and platforms

· Tailor engagement to customer needs, focusing on support and education rather than direct selling

· Use HubSpot CRM to log activities, track customer engagement and maintain accurate records

· Capture customer feedback and share it internally to help improve service, support and customer experience

· Support the planning and delivery of customer webinars, including hosting and/or co-hosting sessions

· Coordinate webinar follow-ups, including attendance tracking and engagement actions post-session

· Attend Norty roadshows, trade shows and exhibitions to support customer engagement and brand presence

· Provide general administrative support linked to customer engagement activity (scheduling, confirmations, preparation of materials and resources)

Skills & Qualifications

• Strong communication and relationship-building skills (phone, email and online communication)
• Confident speaking to customers and representing a brand professionally
• Comfortable hosting or supporting webinars and online training sessions
• Strong organisation skills, able to manage multiple customer interactions and follow-up actions
• Confident using CRM systems (HubSpot experience ideal, but not essential)
• Good administrative skills, with attention to detail and ability to maintain accurate records
• Able to work collaboratively as part of a team and support wider department goals
• A proactive, customer-first mindset with a focus on delivering value and service
• Willingness and flexibility to attend roadshows, trade shows and customer events when required
• Previous experience in customer support, account management, business development support or a customer-facing role is desirable

*WE WILL ONLY CONTACT APPLICANTS THAT ARE SUCCESSFUL TO THE NEXT STAGE*

Job Types: Full-time, Permanent

Pay: £26,500.00 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Life insurance
• On-site parking

Ability to commute/relocate:

• Livingston EH54: reliably commute or plan to relocate before starting work (required)

Work Location: In person