Salford, United Kingdom (Hybrid)
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Job Info

• Job Identification 901
• Posting Date 07/16/2026, 11:29 AM
• Apply Before 07/30/2026, 10:59 PM
• Job Schedule Full time
• Contract Type Fixed Term
• Duration of FTC 2 years
• Salary From £28,031
• Salary To £29,588
• DBS required No
• Driving Required No
• Organization Student Experience and Support, University of Salford
  

We are seeking a dedicated CRM Support Assistant to join our dynamic team at the University of Salford. In this role, you will play a crucial part in our CRM Project department, offering timely and effective support to our diverse community. Your primary focus will be on triaging cases and providing first-line assistance, ensuring a seamless experience for all users.
Key Responsibilities

• Act as first-line CRM support — receive, document and triage CRM-related queries from users via email, phone, Teams and other channels.
• Manage and resolve support requests — make an initial attempt to resolve incidents, follow CRM case management processes, and ensure requests progress efficiently.
• Work with colleagues complex issues — work with CRM Configurators when specialist input is needed.
• Support CRM development and improvement — assist with administrative tasks, workshop notes, knowledge base development, and support for new and existing functionality.
• Work collaboratively and maintain service quality — support colleagues, engage with stakeholders, promote excellent customer service, and contribute to student-focused, inclusive and value-for-money service delivery.
  

About The Department
The Customer Contact Technologies team is part of the Student Experience and Support directorate, supporting the University’s commitment to delivering excellent services for applicants, students and staff. The team enables colleagues across the student lifecycle to make effective use of CRM and other customer contact technologies, helping to improve communication, streamline processes and enhance the overall student experience.
Working closely with teams across recruitment, admissions, student support, registry and Digital Information Technology, the team helps translate operational needs into practical technology solutions that support better services for students and applicants.
What's in it for you?

• Competitive salary - and excellent pension scheme
• An impressive 32 days leave - plus bank holidays, additional time off at Christmas and the opportunity to buy even more!
• Flexible working - we support a culture of flexible and agile working to help you find the right balance
• Our community - there's a real sense of belonging here at Salford. We value diversity, in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students' lives
• The Perks! - MySalford, our online employee portal offers a wide range of lifestyle benefits and discounts
• Wellbeing support - all our people are important to us and we have services and facilities dedicated to your mental and physical health, ranging from an Employee Assistance Programme and counselling, to sports and fitness facilities including discounted gym memberships
  

Please note this opportunity may close early depending on applicant volume.
About Us
Job Description
Join us here in Salford and be part of one of the UK’s fastest growing universities. At Salford, you’ll find a career that works for you, with flexible working, great benefits, generous annual leave and continuous professional development.
All our people are important to us, and we have services dedicated to your mental and physical wellbeing from an Employee Assistance Programme to discounted gym membership. All of this on either our Peel Park campus or our MediaCity campus, at the heart of a world-renowned digital and media hub.
We value diversity — in backgrounds and in experiences. Our difference makes us stronger, and together we share a passion for improving students’ lives. We have a commitment to be Net Zero by 2038 and embed sustainability in all aspects of university life.
And, most importantly, we offer you a rewarding career. A career where everything you do will make a difference – to the students, our local community and the world around you.
At the University of Salford you’ll join a place to be inspired, connect and thrive. Find out more about a career that works for you at www.salford.ac.uk/jobs.
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