Responsibilities

• Growth Infrastructure: Plan Email and SMS campaigns in alignment with Trading & Marketing calendars, subject to approval by the CRM & Loyalty Manager.
• Lifecycle Management: Own all Email & SMS reporting and provide ongoing insight to inform channel strategy; develop and execute an optimisation roadmap with segmentation, personalisation, dynamic content, testing and automation.
• Cross-Functional Collaboration & Reporting: Build strong relationships with stakeholders across E-commerce, Retail, Marketing, Merchandising and Global teams to ensure a coordinated customer experience; drive CRM’s contribution to in-store performance and omni-channel messaging.

Requirements

• A first experience in a CRM or Email Marketing role with hands-on experience with a CDP/ESP
• Confident in speaking to stakeholders across all levels of the business, from delivering performance insights to Senior Leadership Teams, to aligning with peers on campaign plans.
• Have effective communication skills, both written and verbal, with an excellent grasp of the English language
• Strong analytical skills, with the ability to translate data into actionable insights.
• Experience managing multiple projects and priorities in a fast-paced retail environment.
• Enthusiasm, positivity & a proactive approach to problem-solving with a genuine passion for CRM & Loyalty
• Commercially minded, results-oriented and motivated by continuous improvement.
• Experience developing segmentation and personalisation strategies.
• Understanding of how AI, predictive capabilities and marketing automation can be leveraged to enhance customer engagement and channel performance.
• Basic understanding of relevant legal requirements such as GDPR and E-Privacy laws

Preferred

• Proven track record of driving growth from Email channel
• Experience with Bloomreach
• Experience using Power BI & Adobe Analytics

Benefits

• A highly competitive salary with regular salary reviews
• Generous bonus scheme
• Private healthcare
• Choice of lunch on us, delivered to you whenever you are in the office!
• Early finish Fridays
• 55% employee discount
• 25 days annual leave (plus bank holidays)
• Buy/sell holiday options
• Celebrate your birthday with a day off to celebrate!
• Pandora Perks: access our exclusive online platform provided by Reward Gateway
• Wellness Hub: videos to help you lead a healthy lifestyle
• Employee Assistance Programme: a completely confidential, free, counselling phone line open 24/7
• Recognition programme: celebrate and share achievements with the wider business
• Pandora Christmas gifts