Responsibilities

• The CRM Product owner will maximise the return on investment of the CRM system by optimising understanding, consistency of use, adoption, data integrity and requests for development across The Royal Mint.
• This is a hands on role and you will regularly work with key stakeholders and cross functional teams acting as a bridge between the technical, service, commercial and external support team to ensure the technology solutions are practical and meet the needs of the business.

Requirements

• Knowledge of common CRM software tools and their application (HubSpot desirable)
• Demonstrable experience of developing and implementing CRM enabling strategies to support the growth of a customer focused business.
• A proven track record of continuous improvement in a structured way with benefits measured and realised.
• Sound business, technical, financial and process knowledge to assess impact of decisions and changes.

Preferred

Benefits

• Enjoy a 9-day fortnight as part of a flexible hybrid-working model, with a blend of home working and at least three days per week in the office.
• Supportive and sponsored professional development opportunities + reimbursement of professional membership fees.
• 24.5 days holiday + bank holidays.
• Option to buy up to 5 days annual leave per annum.
• Generous Pension Scheme – with the ability to adjust your contribution amount.
• Automatic enrolment to The Royal Mint’s Life Assurance Scheme.
• Access to free onsite car parking and canteen proudly serving Costa Coffee.
• Access to various salary sacrifice schemes e.g. Technology, Cycle to work, Pendragon Car Leasing Scheme.
• Automatic access to our Hapi App offering retail and leisure discounts, and employee assistance/wellbeing programme in partnership with Health Assured.
• Ability to join and use our onsite gym, which is run by employees within The Royal Mint + access to onsite occupational health support and physio.
• Opportunities to get involved in supporting our chosen charity and paid time to take part in volunteering via our ‘Give a Day’ incentive.