Responsibilities

• Own and develop our WordPress websites and digital roadmap.
• Lead our CRM and lifecycle marketing strategy.
• Launch and optimise our new loyalty programme.
• Build automated customer journeys and email campaigns.
• Manage paid media across Google and Meta alongside agency partners.
• Drive SEO, website optimisation and performance reporting using GA4.
• Manage our gift voucher platform and ecommerce campaigns.
• Use customer insight and analytics to improve digital performance and guest loyalty.
• Create digital content and support wider marketing campaigns.
• Manage digital projects and external suppliers.

Requirements

• Experience in digital marketing within hospitality, leisure or travel, with strong knowledge of CRM, websites and digital performance.
• Experience managing WordPress websites.
• CRM and lifecycle marketing expertise.
• Paid media experience across Google and Meta.
• Strong analytical and project management skills.
• Excellent communication and copywriting abilities.
• A full UK driving licence and willingness to travel.

Benefits

• 33 days annual leave (including bank holidays).
• Up to 50% discount off food across all our hotels and 50% off accommodation
• Annual stay for £1 offer
• Employee assistance programme and wellbeing support
• Career development opportunities within a growing hotel group.
• A varied role working across multiple unique hotels.
• Supportive team and a great working environment.