Responsibilities

• Managing CRM campaign calendars across multiple channels
• Coordinate creative assets
• Support loyalty programmes
• Help deliver personalised communications that strengthen customer relationships and drive business performance
• Use customer insights and campaign performance data to continually improve communications, optimise targeting and maximise ROI
• Identify relevant partners to create commercially impactful activations and offerings using CRM data to target opportunities
• Develop and manage affiliate and strategic relationships that drive incremental revenue to the business
• Collaborate across Marketing, Ecommerce, Retail Operations and Global CRM teams, helping to bring campaigns to life from concept through to delivery and performance reporting

Requirements

• Excellent organisational skills with strong attention to detail
• A passion for customer marketing and creating engaging customer experiences
• Strong analytical mindset with an interest in using data to drive decisions
• Confidence managing multiple projects and priorities simultaneously
• Strong communication and stakeholder management skills
• Retail experience, particularly within a customer-focused environment
• Proficiency in Microsoft Excel and PowerPoint
• A proactive, collaborative approach and willingness to learn

Preferred

• Experience with email marketing, marketing automation or campaign management tools would be advantageous