Responsibilities

• Own the end-to-end delivery of CRM campaigns, including management of the EDM calendar and execution from brief through to deployment
• Coordinate with copywriting, translation, and marketing teams to ensure all communications reflect brand tone of voice and visual excellence
• Track competitor CRM activity and maintain awareness of industry best practice
• Develop and implement a test-and-learn roadmap to optimise campaign performance and engagement metrics
• Support the planning and delivery of client lifecycle journeys, ensuring relevance across key touchpoints
• Act as a super user for Salesforce Marketing Cloud and Service Cloud, supporting campaign execution and system utilisation
• Prepare and present weekly CRM updates, including performance reporting, to key stakeholders
• Champion CRM database hygiene, supporting accuracy, segmentation quality, and overall data health
• Support UAT testing and ongoing CRM platform enhancements
• Deliver regular and ad hoc reporting on client KPIs, campaign performance, and CRM activity

Requirements

• Proven experience within CRM, marketing, or data analysis roles
• Experience within luxury or premium environments preferred
• Hands-on experience with Salesforce Marketing Cloud and Service Cloud
• Strong analytical capability to interpret data and generate meaningful insights
• Advanced Excel skills; experience with Power BI or similar tools advantageous
• High attention to detail with strong organisational and planning skills
• Clear and confident communication skills, including stakeholder presentation
• Understanding of luxury client experience and expectations
• Commercially minded and data-driven approach to decision-making
• Collaborative, curious, and proactive mindset

Preferred

• Experience within luxury or premium environments preferred
• Hands-on experience with Salesforce Marketing Cloud and Service Cloud

Benefits

• Time that’s yours: 27 days’ annual leave plus bank holidays, with the option to buy or sell leave via our flexible benefits platform.
• A pension that invests in your future: minimum 4% employee contribution plus 11% company contribution (15% total).
• Healthcare you can rely on: company‑funded core Private Medical Insurance (Bupa), with options to upgrade or extend cover.
• Support when life gets busy: 24/7 confidential Employee Assistance Programme, access to a Mental Health First Aider network, and wider wellbeing resources.
• Financial perks & savings: access to our flexible benefits platform, including options such as holiday trading, travel insurance, dental cover, critical illness protection, retail vouchers and more.
• Share schemes: opportunities to participate in Anglo American share plans, including Free Shares, SIP and SAYE.
• Lifestyle perks: employee discounts, staff discount options, and onsite benefits where available (e.g. gym and restaurant facilities).
• Benefits may vary and are subject to scheme terms and eligibility.