Responsibilities

• This role will operate across a 50:50 split between CRM campaign execution and product deal merchandising responsibilities, supporting both customer communications and commercially driven promotional activity.
• Previous merchandising experience is not required; we’re looking for someone with a strong aptitude to learn quickly, a proactive mindset, and the motivation to develop within a fast-paced ecommerce and CRM environment.
• Support the building, QA, proofing, and scheduling of CRM campaigns
• Manage creative briefing processes and feedback loops with Design teams and stakeholders
• Assist with merchandising commercially relevant products, offers, and voucher codes within campaigns
• Help identify strong product and promotional opportunities to improve customer engagement and conversion
• Support campaign setup and operational processes across CRM activity
• Work collaboratively with Partnerships and Commercial teams to align campaigns with business priorities
• Contribute ideas for improving campaign performance, customer engagement, and merchandising execution
• Ensure campaigns are delivered accurately and on time with strong attention to detail

Requirements

• Highly organised with strong attention to detail
• Motivated, proactive, and eager to learn quickly
• Strong communication and collaboration skills
• Commercially minded with an interest in customer behaviour, products, and promotions
• Comfortable working in a fast-paced environment with multiple priorities
• Previous merchandising experience is not required, but an interest in ecommerce and promotions would be beneficial
• Positive attitude with a willingness to take ownership and make an impression

Preferred

• an interest in ecommerce and promotions would be beneficial

Benefits

• The flexibility to get that perfect work/life balance with hybrid working - especially when balancing work with family or personal commitments
• A supportive, inclusive culture; we care about each other, our customers and our planet
• Two uninterrupted hours a week dedicated to your personal development
• Pension, with employer contributions up to 10%
• Subsidised gym membership
• Private medical insurance
• Employee Assistance Programme
• Free lunch from JustEat for Business when you’re in the office
• Regular social events
• 16 hours volunteering time per year along with donation matching