Bristol, Manchester
Job Summary
The Government Digital Service (GDS) is the digital centre of government. We are responsible for setting, leading and delivering the vision for a modern digital government.
Our priorities are to drive a modern digital government, by:

• Joining up public sector services
• Harnessing the power of AI for the public good
• Strengthening and extending our digital and data public infrastructure
• Elevating leadership and investing in talent
• Funding for outcomes and procuring for growth and innovation
• Committing to transparency and driving accountability
  

We are home to the Incubator for Artificial Intelligence (I.AI), the world-leading GOV.UK and at the forefront of coordinating the UK’s geospatial strategy and activity. We lead the Government Digital and Data function and champion the work of digital teams across government.
We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol.
The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals, all contributing their knowledge to make change on a national scale.
Join us for rewarding work that makes a difference across the UK. You'll solve some of the nation’s highest-priority digital challenges, helping millions of people access services they need.
Job Description
The GOV.UK Content Operations team supports nearly 3,000 civil servants (publishers and content designers) in GDS and across government to create, publish and manage high quality, accessible, user-centred content on GOV.UK.
We Do This Through:

• our content and publishing guidance and standards for cross-government publishers and internal guidance for GDS content designers
• training for publishers and inductions for new GDS content designers
• supporting government publishers with requests and queries on how to publish content on GOV.UK
• managing policies, tools, processes and workflows for publishing content on GOV.UK
• leading GOV.UK's plans and response for special events, including elections and government reshuffles
  

We work closely with other parts of the GOV.UK directorate to improve the experience for GOV.UK publishers.
We’re launching an ambitious professional development offer for GOV.UK publishers to increase their skills and capability to draft and publish high quality content on GOV.UK in a collaborative, accessible, user-centred, evidence-led way.
As a Content Design Trainer, you’ll research, design and deliver high quality learning experiences for publishers from a range of government professions and content designers. This could range from delivering interactive and engaging remote and in-person courses through to new and innovative learning experiences.
You’ll work closely with our Content Learning Designer (who leads our current self-directed online learning) and Content Product Lead for Content Operations as well as our Content Operations Coordinator and Content Operations Assistants who will support the logistics and delivery of new learning experiences.
You’ll be expected to travel to other UK locations as part of this role, for example to deliver sessions in other government organisations or GDS offices.
As a Content Design Trainer You’ll:

• design and deliver new learning experiences for publishers and content designers to continually develop their content design skills and increase capability
• continuously iterate and improve the design and delivery of learning experiences through research, user feedback and developments in content design or learning design
• work with the Content Learning Designer to iterate the existing self-directed online learning, including mandatory training for new GOV.UK publishers
• use research and data to spot trends in good practice and areas needing more support, to inform the design of learning experiences
• develop strong relationships internally at GDS and across government to co-design effectively, ensure a common approach to learning and anticipate future capability needs
• work with the team to design, test, iterate and launch new learning methods including large scale classes, online and blended courses, peer learning, and train the trainer models
• participate in Agile ceremonies like stand-ups and sprint planning, to ensure projects are completed within specific timescales, and be able to escalate problems when they occur
• contribute and support wider Content Operations team activities such as our regular communications and engagement with publishers
  

The GOV.UK Content Operations team supports nearly 3,000 civil servants (publishers and content designers) in GDS and across government to create, publish and manage high quality, accessible, user-centred content on GOV.UK.
As a Content Design Trainer You’ll:

• design and deliver new learning experiences for publishers and content designers to continually develop their content design skills and increase capability
• continuously iterate and improve the design and delivery of learning experiences through research, user feedback and developments in content design or learning design
• work with the Content Learning Designer to iterate the existing self-directed online learning, including mandatory training for new GOV.UK publishers
• use research and data to spot trends in good practice and areas needing more support, to inform the design of learning experiences
• develop strong relationships internally at GDS and across government to co-design effectively, ensure a common approach to learning and anticipate future capability needs
• work with the team to design, test, iterate and launch new learning methods including large scale classes, online and blended courses, peer learning, and train the trainer models
• participate in Agile ceremonies like stand-ups and sprint planning, to ensure projects are completed within specific timescales, and be able to escalate problems when they occur
• contribute and support wider Content Operations team activities such as our regular communications and engagement with publishers
  

Person specification
Essential Criteria
We’re interested in people who have:

• practical experience as a content designer (or similar) and the ability to explain user-centred content design principles (for example user needs, accessibility) to others who may have little experience
• excellent facilitation, training, communication and influencing skills including an ability to manage and build a positive and inclusive working environment
• experience in designing and delivering a range of learning experiences online, remote and in-person (for example courses, workshops and presentations), and keeping learners focussed with mixed abilities and group sizes
• problem-solving skills with a high attention to detail, proactively removing blockers to ensure work is delivered
• experience of taking complex ideas and processes and making them simple to understand
• good knowledge of how data can inform the design of learning experiences
• flexibility and ability to adapt quickly to changing priorities in an agile environment, cope with complexity and change
  

Desirable Criteria

• experience in producing audio visual content, including video and audio software and equipment
  

Behaviours
We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Leadership
• Communicating and Influencing
• Managing a Quality Service
  

Alongside your salary of £56,850, Department for Science, Innovation & Technology contributes £16,469 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).
The Department for Science, Innovation and Technology offers a competitive mix of benefits including:

• A culture of flexible working, such as job sharing, homeworking and compressed hours.
• Automatic enrolment into the Civil Service Pension Scheme, with an employer contribution of 28.97%.
• A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
• An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
• Access to a range of retail, travel and lifestyle employee discounts.
  

Office attendance
The Department operates a discretionary hybrid working policy, which provides for a combination of working hours from your place of work and from your home in the UK. The current expectation for staff is to attend the office or non-home based location for 40-60% of the time over the accounting period.
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.
Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.
Please use your personal statement (in no more than 750 words) to explain why you’re suitable for the role and provide evidence of how you meet the criteria.
Applications will be sifted on CV and Personal Statement.
In the event of a large number of applicants, applications will be sifted on the personal statement only.
Candidates who pass the initial sift may be progressed to a full sift, or progressed straight to assessment/interview.
The interview will consist of behaviour questions.
Interviewees will be asked to deliver a presentation; further details will be provided nearer the time.
Sift and interview dates to be confirmed.
Further Information
Reasonable Adjustment
We are proud to be a disability confident leader and we welcome applications from disabled candidates and candidates with long-term conditions.
Information about the Disability Confident Scheme (DCS) and some examples of adjustments that we offer to disabled candidates and candidates with long-term health conditions during our recruitment process can be found in our DSIT Candidate Guidance. A DSIT Plain Text Version of the guidance is also available.
We encourage candidates to discuss their adjustment needs by emailing the job contact which can be found under the contact point for applicants section.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
If successful and transferring from another Government Department a criminal record check may be carried out.
New entrants are expected to join on the minimum of the pay band.
A location based reserve list of successful candidates will be kept for 12 months. Should another role become available within that period you may be offered this position.
Candidates who meet the minimum benchmark may be placed on a Reserve List for consideration for similar roles, including those at a lower grade. Candidates who narrowly miss the benchmark and are not placed on the Reserve List may still be considered for an offer in a similar role at a lower grade.
Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Any move to the Department for Science, Innovation and Technology from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.
DSIT does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).
DSIT cannot offer Visa sponsorship to candidates through this campaign. DSIT holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify.
In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf.
However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.
A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.
Feedback
Feedback will only be provided if you attend an interview or assessment.
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.
Security
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Successful candidates must undergo a criminal record check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).
People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This Job Is Broadly Open To The Following Groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  

Further information on nationality requirements (opens in a new window)
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.
Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.
Contact point for applicants
Job Contact :

• Name : GOV.UK Content Operations Team
• Email : content-ops-recruitment@digital.cabinet-office.gov.uk
  

Recruitment team

• Email : dsitresourcing.grs@cabinetoffice.gov.uk
  

Further information
Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance DSITrecruitment.grs@cabinetoffice.gov.uk . If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints.