5 months ago
Social Media Community Manager & Moderator - NA
Social Element
Carolina, Puerto Rico, USA (Remote)Part time
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All Community Management roles in the US with a remote work arrangement
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All Community Management roles in the US with a remote work arrangement
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Social Media Community Manager & Moderator - NA
Carolina, Puerto Rico, USA (Remote)
$61K/yr - $118K/yr (Est.)Entry LevelPart time
Posted 5 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
Responsibilities
- Dive into the travel and tourism world and connect with the brand's audiences for the Japanese markets
- Be a master of context and skilfully address customer inquiries and comments, ensuring each interaction is timely, professional, and resonates with the brand's tone of voice
- Engage across multiple platforms like TikTok, Instagram, Facebook, keeping conversations vibrant and engaging
- Be at the frontline of managing and growing an enthusiastic online community
- Be a moderator, ensuring a welcoming and judgement-free zone, where consumers feel safe and respected, ensuring the social feeds remain open and inclusive spaces
Requirements
- Excellent Japanese language knowledge: superb writing skills in the Japanese language
- Advanced English language skills: training and communication in English
- Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency
- Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, and/or YouTube and understanding their audiences
- Knowledge of tools: Sprinklr, Social Sprout, and internal tools such as availability scheduling tools, Google Chat
- Some cultural knowledge and interest in California, and the capacity to learn and understand the California brand and product offering
- A self-motivated social media expert who thrives in a remote environment, has a structured approach to work, and the ability to maintain productivity and efficiency while working from home
- Operating system requirements from IT policy: Windows 11 / MAC OS X version 13 (Ventura) or higher with Admin credentials
Social Element
Making Social Better is what keeps us up at night and gets us out of bed in the morning. Because when we Make Social Better every day, a better tomorrow is inevitable.
Founded in 2002
Remote, Oregon, USA
231 employees (116 in marketing)
Traffic Signals
Monthly Visitors
663.4K
Monthly Google Ads Budget
$48.5K
Traffic Source Mix
Search
44%
Direct
44.1%
Referral
8.6%
Social
2.4%
Paid
0.8%
Headcount Trend
Current headcount: ~231
Marketing Team
Marketing Team Size
109 (47% of company)
Funding
Total Funding
$9.8M
Last Raise
Series A, 5 years ago