Responsibilities

• Exceptional Stewardship: Guide, inspire, and retain our amazing volunteers and supporters using digital platforms and email journeys.
• Digital Campaign Innovation: Help design, build, and implement exciting new digital fundraising campaigns, event registration pages, and email journeys.
• Social Media & Content Creation: Collaborate with our Social Team to develop engaging content, monitor social channels, and share powerful, real-life supporter stories.
• Data-Driven Insights: Work with cutting-edge tools (like Give Panel, Dynamics, Enthuse, JustGiving, Google Analytics, and Power BI) to measure campaign impact and continuously improve the supporter experience.
• Creative Resource Design: Use design software to create high-quality, impactful marketing and fundraising resources that align with our brand.
• Be the Face of the Trust: Represent the Cystic Fibrosis Trust at exciting events and meetings.

Requirements

• Proven experience in digital community fundraising and volunteer management.
• Effective project management experience
• A strong demonstrable understanding of relational fundraising and supporter journey principles.
• Hands-on experience using digital fundraising platforms (including Facebook, Enthuse, JustGiving, Give Panel, etc.).
• Experience of copywriting and editing skills to write compelling, high-quality content.
• Great collaboration skills and the ability to work independently as well as part of a dynamic team to reach targets.
• Experience of using Dot digital, Hootsuite, Power BI, or CRM and fundraising databases
• Flexibility to travel throughout the UK and work occasional evenings/weekends to support our events.

Benefits

• We offer a range of benefits including flexible working, 30 days annual leave plus recognised bank holidays (pro-rata for part time staff), contributory pension scheme, Healthcare cash plan covering dental, optical, 24/7 GP service, Employee assistance programme and opportunities for learning and development