Responsibilities

• Welcome every customer into the “kitchen” with warmth and enthusiasm, guide them through our product “menu,” support them in choosing the perfect Le Creuset pieces, escort them to the tills when needed, and turn every interaction into a delicious sales opportunity that helps us meet our targets.
• Present and “plate up” Le Creuset products exactly as defined by the Senior National Account Manager, ensuring our displays always look good enough to eat.
• Follow Le Creuset and Store visual merchandising “recipes,” including range guides, POS materials, and product storytelling, while also:
• Keeping displays spotless, bright, and appetising.
• Ensuring shelves are always fully “stocked up” with fresh product.
• Ticketing items clearly and accurately, no missing ingredients!
• Maintaining a clean and tidy workspace through regular housekeeping, including dusting, sweeping, and removing clutter.
• Serve up exceptional product knowledge using Le Creuset’s sales “techniques”, explaining suitability, care instructions, cooking benefits, and those special ingredients that make our products unique.
• When required, demonstrate the features and benefits of Le Creuset products, bringing them to life and giving customers a true taste of what they can do.
• Handle customer queries and complaints, whether in‑store or by phone, with calm professionalism, following Le Creuset and store policies to ensure every issue is resolved quickly and leaves customers fully satisfied.

Requirements

• You’ll bring a well‑seasoned blend of retail sales experience, confidently serving customers and helping them find the perfect addition to their kitchen.
• A background in cookware sales adds extra depth to your flavour, and being familiar with the current Le Creuset range is the cherry on top.
• Above all, you’ll have a genuine passion for cooking, someone who loves great food, great tools, and sharing that enthusiasm with every customer who walks through the door.
• You’ll bring a well‑balanced mix of essential “kitchen skills,” including solid numerical and literacy abilities to keep every recipe accurate and on track.
• Your confident verbal communication ensures you can serve information smoothly to both colleagues and customers.
• Exceptional customer service is the final key ingredient, allowing you to deliver warm, memorable experiences that keep guests coming back for more.
• You’ll need to be available to work a set “service schedule” of four days per week, from Monday through Sunday, ensuring you’re in the kitchen during our busiest moments.

Preferred

• A background in cookware sales adds extra depth to your flavour, and being familiar with the current Le Creuset range is the cherry on top.
• You’ll bring a well‑balanced mix of essential “kitchen skills,” including solid numerical and literacy abilities to keep every recipe accurate and on track.
• Your confident verbal communication ensures you can serve information smoothly to both colleagues and customers.
• Exceptional customer service is the final key ingredient, allowing you to deliver warm, memorable experiences that keep guests coming back for more.