Responsibilities

• Product Development - Help develop and improve products for Hooks & Needles.
• Review patterns, instructions, and content for accuracy and quality.
• Work with creators and internal teams to bring projects to life.
• Customer Feedback - Review customer feedback and spot trends, issues, and opportunities.
• Turn insights into ideas for improving products and the customer experience.
• Market Research - Keep up with crochet and knitting trends.
• Research new ideas, products, and opportunities for the brand.
• Customer Support & Community - Help with product-related customer questions and feedback.
• Keep an eye on our online communities and what customers are talking about.
• Marketing Support - Help execute marketing initiatives and campaigns.

Requirements

• Extreme attention to detail - You catch the small mistakes and inconsistencies.
• Organized - You like keeping projects, tasks, and details under control.
• Tech-savvy - Comfortable working with tools like Shopify, Asana, Google Sheets, Claude, InDesign, and other AI tools.
• Independent - You take ownership and follow things through without being chased.
• Adaptable - You handle changing priorities without losing focus.
• Curious - You enjoy learning, testing ideas, and finding better ways to do things.
• Open to feedback - You take feedback on board and use it to improve.
• Crochet or knitting knowledge - A strong advantage, especially when working with patterns and product content.
• Experience in e-commerce, product development, or brand management is helpful, but we’re also interested in people who are smart, proactive, detail-focused, and eager to learn.

Preferred

• Crochet or knitting knowledge - A strong advantage, especially when working with patterns and product content.

Benefits

• Full flexibility with your schedule in a fully remote setting, while Apploye ensures transparency and fairness.
• Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
• A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
• Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
• A budget for your home office setup so you’re comfortable working how you like and where you like.
• Strong company culture and a network of unique individuals that celebrate you.