Responsibilities

• A typical day in this role will involve building practical AI solutions, solving business problems and working closely with teams across Nationwide.
• You’ll take marketing or customer communication challenges and turn them into clear solution designs, setting out who the solution is for, what information it will use, how it should work, and where human review or controls are needed.
• You’ll configure, test and improve AI agents, workflows and prototypes, making sure they are useful, safe and effective. This means checking how well they support customers, colleagues and the business, as well as considering quality, usability, risk and operational impact.
• You’ll work with Technology, Data, Risk, Legal and business teams to understand requirements, manage constraints and make good design choices.
• You’ll also document what you learn, create reusable approaches for other teams, assess new tools through practical testing, and make clear recommendations on what should stop, continue, improve or scale.
• A key part of the role will be explaining complex work in plain language, showing progress to senior stakeholders and helping teams move from interesting ideas to measurable business value

Requirements

• Strong practical experience building AI agents, automated workflows, prototypes or applications using generative AI and agent development tools
• Experience taking an AI use case from problem definition through design, build, testing and iteration to a usable proof of concept or live solution
• Experience configuring context, instructions, document or data inputs, tools, permissions, interfaces and quality checks for AI solutions
• A sound understanding of large language models, agentic systems, retrieval approaches, prompt design, evaluation methods and their limitations
• Experience working with technical and non-technical stakeholders to translate business needs into practical solutions and sharing knowledge in a clear, practical way
• Experience in marketing, customer experience, content, personalisation, insight or operational improvement would be valuable
• Experience working within risk, governance, security and control requirements in a large organisation

Preferred

• Experience in marketing, customer experience, content, personalisation, insight or operational improvement would be valuable

Benefits

• 25 days holiday, pro rata
• Private medical insurance
• A highly competitive pension to help you build a strong foundation for retirement
• Access to an annual performance-related bonus
• Training and development to help you progress your career
• A great selection of additional benefits through our salary sacrifice scheme
• Life assurance to provide peace of mind for you and your loved ones in the event of your death
• Wellhub – access to a range of free and paid options for health and wellness
• Up to 2 days of paid volunteering a year
• Banking – but fairer, more rewarding, and for the good of society