Account Manager - Social Media (all genders)

London, UK (Remote)

Salary Not AvailableMid Level3+ years expFull time

Posted 2 months ago

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Job Summary

Own a focused client social program by shaping briefs, guiding the creative process, and delivering quality outputs that meet measurable goals.

  • Own end-to-end client social workstreams, balancing autonomy with collaboration to drive growth.
  • Coordinate briefs, timelines, and reporting with the creative and account teams to keep projects on track.
  • Collaborate with senior leadership to ensure outputs align with client objectives and KPI targets.

Job Description

Own a small client’s social footprint by guiding briefs, coordinating the creative process, and delivering high-quality output that meets KPIs.

  • Take ownership of a small client within our ecosystem, giving you an opportunity to lead and grow the client with a good balance of autonomy and support.
  • Lead and grow the client with autonomy and support.
  • Ensure the smooth and effective running of the social media channels, and manage the client day-to-day—from taking briefs from clients, booking internal resource, managing briefings, client comms, reviewing and delivering content across all channels.
  • Day-to-day you’ll work with a seasoned Business Director, expert social creatives, and the wider account management team on larger projects and taking the helm on small-medium scale projects and productions.
  • Combine your extensive understanding of social media with knowledge of the client’s business and objectives to provide helpful guidance alongside the creative team throughout the process.
  • Ensure that work is of the highest quality and KPIs are met.
  • Coordinate status meetings, presentations, reporting, budget management and overall key account issues.
  • Use your communication skills to produce clear, concise and accurate verbal and written communications to service clients - from formulating expectations and required actions to all relevant implications (e.g. time and cost) with a level of detail appropriate to the audience.
LIGANOVA MaSH! logo

LIGANOVA MaSH!

MaSH! – as in Make Stories Happen! – is a creative agency, specialising in social media, editorial content, and digital strategy. We are modern storytellers: creating meaningful moments of connection by placing brands in the stories of consumers lives.Our people are a mash-up of personalities and backgrounds, bringing fresh perspectives and a progressive culture. We are part of the LIGANOVA Group, with offices in London and Munich.

Founded in 2025
London, England, GBR
91 employees (33 in marketing)

Traffic Signals

Monthly Visitors
1K
Traffic Source Mix
Search
43.3%
Direct
39.4%
Referral
11.1%
Social
3.8%
Paid
1.5%

Headcount Trend

Current headcount: ~91

Marketing Team

Marketing Team Size
20 (22% of company)