SMG - Service Management Group logo

SMG - Service Management Group

Brand

3.1

Company overview

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software with a service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork.
Founded in 1991
First, West Virginia, USA
525 employees (40 in marketing)
37% recommend to a friend
29% positive business outlook

Salaries

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People

Hiring activity

Open marketing jobs over time

3 open now

Headcount trend

Company growth over the last 12 months

Headcount +10.7% year over year

Funding

Total funding

$2.4M

Last raise

Private Equity, 4 years ago

Funding history

Oct 2021

Private Equity Round Service Management Group

Jan 2010

Venture Round Service Management Group · $2.2M

Apr 2009

Debt Financing Service Management Group · $160K

Audience

Monthly website visitors
2M
Month over month+4%
Quarter over quarter-8.9%
Top sourceDirect (77%)
Ad budget per month$25.9K
Average search rank38.3
Traffic source mix
Direct
77%
Search
16.3%
Referral
4.7%
Paid referral
1.2%
Social
0.6%

LinkedIn followers

Follower count and growth

Total followers

127.3K

12-mo growth

-0.1%

Monthly growth

+0.1%

News

Links