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SMG - Service Management Group

BrandFirst, West VirginiaWebsite

Company Overview

SMG delivers the future of Unified Experience Management®, empowering brands to engage customers and employees like never before. Powered by Ignite®, our AI-native platform, and the industry’s only software with a service (SwaS) approach, SMG provides real-time, predictive intelligence that turns BX, CX, and EX insights into action. From gathering feedback during experience design to optimizing each interaction throughout the customer journey, SMG ensures every decision is backed by data rather than guesswork.
Founded
1991
Headquarters
First, West Virginia
Employees
201-500
10.7% growth last 12mo
Marketing Team
40
8% of company

Overall Headcount Trend

Overall Headcount Trend

Company growth over the last 12 months

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