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52 marketing jobs

CHANEL logo
3 months ago

CRM Executive, Selfridges Manchester

CHANEL

Manchester, UK (On-site)Full time
The Manchester Metropolitan University logo
3 months ago

Senior Lecturer and Programme Leader in Fashion Marketing

The Manchester Metropolitan University

Manchester, UK (Hybrid)Full time
Manchester City Football Club logo
3 months ago

Communications and Charities Assistant

Manchester City Football Club

Manchester, UK (On-site)Full time
3 months ago

Team Lead

Manchester Events Agency

Maidstone, Kent, UK (On-site)Full time
Manchester Digital logo
3 months ago

Digital Content Producer - Department for Science, Innovation & Technology - HEO

Manchester Digital

Manchester, UK (On-site)Full time
3 months ago

Social Media and Marketing Manager

Sheridan Skips Manchester

Manchester, UK (On-site)Full time£35K/yr – £40K/yr
Manchester United logo
4 months ago

Head of Social Media

Manchester United

Manchester, UK (On-site)Full time
The Manchester Metropolitan University logo
4 months ago

Marketing Coordinator (Future Students)

The Manchester Metropolitan University

Manchester, UK (Hybrid)Full time
Manchester Digital logo
4 months ago

Head of Digital & Ecommerce

Manchester Digital

Manchester, UK (On-site)Full time
4 months ago

Data Marketing and Analytics Officer

University of Manchester

Manchester, UK (Hybrid)
Manchester Digital logo
5 months ago

Paid Media Manager

Manchester Digital

Manchester, UK (On-site)Full time
Manchester Digital logo
6 months ago

SEO Manager

Manchester Digital

Manchester, UK (Hybrid)Full time
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52 jobs
CHANEL logo

CRM Executive, Selfridges Manchester

CHANEL

Manchester, UK (On-site)

In-houseFull-timeMid level
3 months ago
The Manchester Metropolitan University logo

Senior Lecturer and Programme Leader in Fashion Marketing

The Manchester Metropolitan University

Manchester, UK (Hybrid)

In-houseFull-timeSenior level
3 months ago
Manchester City Football Club logo

Communications and Charities Assistant

Manchester City Football Club

Manchester, UK (On-site)

In-houseFull-timeEntry level
3 months ago

Team Lead

Manchester Events Agency

Maidstone, Kent, UK (On-site)

In-houseFull-timeMid level
3 months ago
Manchester Digital logo

Digital Content Producer - Department for Science, Innovation & Technology - HEO

Manchester Digital

Manchester, UK (On-site)

In-houseFull-timeMid level
3 months ago

Social Media and Marketing Manager

Sheridan Skips Manchester

Manchester, UK (On-site)

£35K/yr - £40K/yrIn-houseFull-timeMid level
3 months ago
Manchester United logo

Head of Social Media

Manchester United

Manchester, UK (On-site)

In-houseFull-timeSenior level
4 months ago
The Manchester Metropolitan University logo

Marketing Coordinator (Future Students)

The Manchester Metropolitan University

Manchester, UK (Hybrid)

In-houseFull-timeEntry level
4 months ago
Manchester Digital logo

Head of Digital & Ecommerce

Manchester Digital

Manchester, UK (On-site)

In-houseFull-timeSenior level3+ years exp.
4 months ago

Data Marketing and Analytics Officer

University of Manchester

Manchester, UK (Hybrid)

In-houseMid level
4 months ago
Manchester Digital logo

Paid Media Manager

Manchester Digital

Manchester, UK (On-site)

In-houseFull-timeMid level3+ years exp.
5 months ago
Manchester Digital logo

SEO Manager

Manchester Digital

Manchester, UK (Hybrid)

In-houseFull-timeMid level5+ years exp.
6 months ago
Previous123
CHANEL logo
CHANEL

CRM Executive, Selfridges Manchester

Manchester, UK (On-site)

Salary Not AvailableMid LevelFull time

Posted 3 months ago

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Job Summary

Own and evolve the boutique CRM program, turning client data and feedback into action plans that grow recruitment, retention, reactivation and lasting client relationships across in-boutique and cross-market engagement.

  • CRM governance and coaching: drive plans, review dashboards, and coach Fashion Advisors in clienteling and CRM tool use.
  • Data-informed engagement: design bespoke client journeys, run regular reviews, and present insights to Marketing and Boutique teams.

Job Description

Responsibilities

  • Develop (with Boutique Director) and take ownership of the Boutique CRM Action Plan, aligned with both core and boutique‑specific objectives including client recruitment, retention, reactivation, conversion and upgrading.
  • Regularly review Power BI dashboards to identify client insights and performance trends, sharing clear actions with Boutique Management.
  • Attend monthly CRM/Marketing catch‑ups to review performance, identify opportunities, and refine the CRM action plan.
  • Participate in Client Engagement Workshops and CRM seminars, cascading best practices back to the boutique.
  • Report on CRM actions, KPIs, outcomes and learnings to Marketing and Boutique Management.
  • Deliver targeted one‑to‑one coaching to develop Fashion Advisors’ capabilities in building long‑term client relationships and driving sustainable client development.
  • Support advisors in consistently delivering CHANEL‑standard client communications, including effective appointment preparation and structured follow‑up.
  • Act as the boutique CRM digital tools champion, supporting and guiding Fashion Advisors in the use of CRM digital tools
  • Run regular sessions focused on data capture, data quality, and CRM best practices.
  • Coordinate CRM routines within the boutique and, where relevant, partner with CRM Ambassadors across boutiques.

Requirements

  • Experience within luxury retail, premium retail or high‑service environments, with exposure to client development.
  • A strong interest in CRM, clienteling and data‑driven decision making.
  • Confidence using digital tools and dashboards, with solid proficiency in Microsoft Excel, PowerPoint and Word.
  • Strong organisational skills with the ability to work autonomously and coordinate others.
  • Clear and concise communicator, confident presenting CRM insights to teams.
  • High attention to detail and a structured, proactive approach to follow‑up and execution.

Benefits

  • Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories
  • Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more
  • Mental Wellbeing: Employee Assistance Programmes and Other Support Lines
  • Platforms: Multiple Platforms to support across Wellbeing
  • Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales
  • Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones
  • Benefits are eligibility dependant and subject to change at any time
CHANEL logo

CHANEL

Chanel is a private company and world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to exceptional craftsmanship and offering high-end creations. Chanel employs more than 32,000 people worldwide.As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation.Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.Chanel is committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

London, England, GBR
29K employees (5,853 in marketing)
www.chanel.com

Marketing Team

Marketing Team Size
2,437 (8% of company)
Median Career Experience
13 years
Median Tenure
7.8 years
Marketing Roles Posted (Last 30 Days)
1

People

Founders / CEO

Shane Mathews
Shane Mathews
Chief Executive Officer

HR / Recruitment

Emma Ancelle
Emma Ancelle
Head of Global Talent Acquisition
At the company for 1 year 1 month
Jean Pierre GIRÓN 🚴🏼‍♂️
Jean Pierre GIRÓN 🚴🏼‍♂️
Tech Talent Acquisition Project Manager
At the company for 2 years 1 month

Marketing Leadership

Katie Welch
Katie Welch
Head of Brand and Company Communications, US
At the company for 7 months
Bijay Shah
Bijay Shah
Head of Retail & Trade Marketing
At the company for 10 years 9 months
Emma Ancelle
Emma Ancelle
Head of Global Talent Acquisition
At the company for 1 year 1 month
Ellie Hawke
Ellie Hawke
Head of Brand Communications, Watches & Fine Jewelry and Company Communications
At the company for 13 years 9 months

Funding

Total Funding
$757.2M
Last Raise
$757.2M
Debt Financing, 2 years ago

Funding History

  • Jul 2024
    Debt Financing • $757.2M

Traffic Signals

Monthly Visitors
12.3M
Monthly Google Ads Budget
$204.1K
Traffic Source Mix
Search
56.4%
Direct
37.9%
Referral
2.9%
Social
1.6%
Paid
0.9%

Headcount Trend

Current headcount: ~29K

Recent News

Chanel Names New Head of US Brand and Communications
Oct 30, 2025 • The Business of Fashion
Inside Charvet, the French Shirtmaker that Struck Runway Gold with Chanel
Oct 29, 2025 • The Business of Fashion
Rethinking The Art World | The Strategy Behind Chanel’s Arts and Culture Push
Oct 22, 2025 • The Business of Fashion
Is The Chanel 25 Worth The Hype? We Put It Through Its Paces To Find Out
Oct 20, 2025 • Grazia Daily UK
The House of Chanel Celebrates a Century of British Sensibility
Oct 17, 2025 • anothermag.com
BFI and Chanel filmmaker awards selects 2025 winners
Oct 16, 2025 • Screen Daily
Interview: Bruno Pavlovsky on Chanel’s Matthieu Blazy chapter: ‘The brand is back’
Oct 11, 2025 • Monocle
Harrods buyer impressed by Chanel and Dior debuts at PFW SS26
Oct 8, 2025 • fashionunited.uk
An epic new era at Chanel: what Matthieu Blazy's first collection means for fans of the fashion house
Oct 7, 2025 • Harper's BAZAAR
Chanel blasts off on new course with Matthieu Blazy debut show
Oct 7, 2025 • The Guardian
Inside the Esquire Sessions Fragrance Evening with Chanel
Oct 7, 2025 • Esquire
constellation of floating orbs illuminates paris's grand palais for chanel SS26 show
Oct 7, 2025 • Designboom
Chanel SS26: Matthieu Blazy brings movement, modernity and magic to the maison
Oct 7, 2025 • TheIndustry.fashion
Matthieu Blazy’s dazzling Chanel debut signals a bold new era
Oct 7, 2025 • Monocle
“Another Perspective”: Matthieu Blazy Makes His Meaningful Debut for Chanel
Oct 7, 2025 • anothermag.com
Chanel: soft, starry and simply out of this world
Oct 7, 2025 • The Observer
See all the looks from Chanel's SS26 runway show at Paris Fashion Week
Oct 7, 2025 • Vogue Scandinavia
Chanel: Matthieu Blazy debuts with panache in Grand Palais
Oct 6, 2025 • FashionNetwork.com
‘A galaxy beyond the expectations for Chanel’: First reactions to Matthieu Blazy’s debut at the house
Oct 6, 2025 • Vogue Business
PFW: Chanel Spring/Summer 2026 Collection
Oct 6, 2025 • PAUSE Online
Exclusive: Matthieu Blazy’s Vision for Chanel, Revealed
Oct 6, 2025 • The Business of Fashion
Chanel by Matthieu Blazy: elegance with a playful twist
Oct 6, 2025 • fashionunited.uk
The Runway Rundown: Matthieu Blazy Ushers In A New Era At Chanel
Oct 6, 2025 • elle.com
At Paris Fashion Week, a celestial new start for Chanel
Oct 6, 2025 • Financial Times
From the Archive: Inside Karl Lagerfeld’s 1983 Chanel Couture Debut
Oct 4, 2025 • WWD
Who is Matthieu Blazy, the new man at Chanel?
Oct 2, 2025 • fashionunited.uk
Chanel’s le19M lands in Tokyo with a new craft exhibition
Oct 2, 2025 • wallpaper.com
Leena Nair: The ‘human spark’ igniting Chanel’s next century
Sep 30, 2025 • fashionunited.uk
Teyana Taylor, Chris Briney Turn Out for Chanel’s Bleu L’Exclusif Launch
Sep 26, 2025 • WWD
Germaine Acogny Brings Joséphine Baker to Life in Solo at Théâtre des Champs-Elysées
Sep 25, 2025 • WWD
How Chanel’s Olivier Polge Thinks About Fragrance
Sep 25, 2025 • WWD
Coach, Miu Miu rise while Gucci stumbles in battle for Gen Z shoppers
Sep 24, 2025 • Taiwan Sun
GST 2.0: Luxury goods companies bank on buyers' discretion
Sep 23, 2025 • IndiaTimes
LVMH Joins Global Fashion Agenda as Strategic Partner to Accelerate Industry Sustainability Efforts
Sep 22, 2025 • WWD
Through Her Lens: The Tribeca Chanel Women’s Filmmaker Program Celebrates 10 Years of Supporting Female and Nonbinary Artists
Sep 20, 2025 • The Hollywood Reporter
John Lewis sniffs out success with perfumes
Sep 20, 2025 • Markets | Mail Online
Cardi B’s Dramatic Chanel Boots Top Off Her Pearl-heavy Look for ‘Am I the Drama?’ Album Party
Sep 19, 2025 • WWD
Chanel Coco Mademoiselle perfume review 2025: Why the classic luxury scent is worth the investment
Sep 17, 2025 • Cosmopolitan
I Wore Chanel's Coco Mademoiselle for a Week Straight—Here’s My Honest Review
Sep 16, 2025 • Cosmopolitan
How will new creative directors at Gucci, Dior and Chanel make their mark?
Sep 16, 2025 • Financial Times
Circular Beauty Products Market to Reach $3.51 Billion by 2029 with 6.8 CAGR
Sep 16, 2025 • EIN Presswire
‘It’s going to be spectacular’: Chanel and other couture coming to Westfield UTC’s new luxury wing
Sep 15, 2025 • San Diego Union-Tribune
China Insight: Three Breakthrough Pathways for the Fashion Industry Under China’s Urban Renewal Strategy
Sep 14, 2025 • WWD
RBC looks at the set-up for a bruised luxury sector’s latest quarterly earnings
Sep 14, 2025 • Investing.com
Kristen Stewart, Zoey Deutch, Zar Amir Ebrahimi Attend Glitzy Deauville Festival Bash Hosted by Canal+ and Chanel
Sep 13, 2025 • Variety
Yangi secures landmark investment round to industrialize fiber packaging at scale
Sep 9, 2025 • PR Newswire UK
Dolphin Subsidiary Special Projects Remains a Driving Force at New York Fashion Week, Partnering with CHANEL, FENDI, J.Crew, W Magazine and NYLON
Sep 9, 2025 • Newswire
Tyla Revisits ‘90s Chanel for the MTV VMAs 2025 Red Carpet
Sep 8, 2025 • WWD
High stakes for high fashion: brands bet on luxury revival on the catwalk
Sep 8, 2025 • RAPPLER
‘Coco Chanel’s Roaring Twenties’ Examines Sporty Silhouettes and Cross-Disciplinary Collaborations
Sep 8, 2025 • Observer.com
High stakes for high fashion: brands bet on luxury revival on the catwalk
Sep 7, 2025 • Reuters
High stakes for high fashion: brands bet on luxury revival on the catwalk
Sep 7, 2025 • MarketScreener
Move over fashion week: Chanel and Dior soft launch creations at Venice film festival
Sep 6, 2025 • The Guardian
What to Watch: Industry Hopes for ‘Burst of Creativity’ in Designer Debuts
Sep 4, 2025 • WWD
Jenny Slate, Kaitlyn Dever and Issa Rae Set for Chanel and Tribeca’s Through Her Lens Jury
Sep 3, 2025 • The Hollywood Reporter
Chanel and Tribeca Announce 2025 Through Her Lens Program
Sep 3, 2025 • WWD
Variety Interview Studio at TIFF Returns With Ryan Reynolds, Sydney Sweeney, Matthew McConaughey and More
Sep 2, 2025 • Variety
Chanel Supports Young Filmmakers at Venice Film Festival Through Biennale College Cinema Project
Sep 1, 2025 • WWD
Female-founded startups secured over €100M last week across Europe and the UK
Sep 1, 2025 • Tech Funding News
Nike is strongest apparel brand globally in 2025; Chanel is most valuable
Aug 28, 2025 • Brand Finance
South Korea's It Boy showed off his Labubu collection and his top luxury fragrances — the Seventeen pop star has over 100
Aug 25, 2025 • Business Insider
Latto Pulls Versace’s ‘Alice in Wonderland’-Era Cutout Platform Boots From the Archives in Atlanta
Aug 24, 2025 • WWD
Asymmetric hemlines are back – here’s how to wear them
Aug 24, 2025 • Portugal News
Chanel makes wine — who knew? We visit the vineyards
Aug 23, 2025 • The Times
Shopper stunned after spotting unbelievable item at thrift store: 'This is my holy grail'
Aug 23, 2025 • The Cool Down
Robb Recommends: Chanel’s Newest Men’s Fragrance Is a Celebration of Sandalwood
Aug 23, 2025 • Robb Report
Elsa Hosk Teams With Resale Brand Reklaim on Capsule Collection of Handpicked Luxury Handbags and Watches
Aug 21, 2025 • WWD
Chanel Launches Women’s Artist Residency With the Pinacoteca de São Paulo
Aug 19, 2025 • Artnet News
Jiho artisan Park Gap-soon, metal artist Lee Yoon-jeong bridge time through artisanal flow and harmony
Aug 19, 2025 • Korea Herald
Chanel Launches Bleu de Chanel L’Exclusif In China With Music-themed Pop-up
Aug 18, 2025 • WWD
Pandora and Chanel Customer Data Leaked in Third-Party Breaches
Aug 17, 2025 • PYMNTS.com
INSIDER | Takeaways from our first ShanghA.I. Expedition
Aug 13, 2025 • TechNode
Two years after Chanel took over Manchester, another huge fashion event has been announced
Aug 11, 2025 • Manchester Evening News
Lynch Carpenter Investigates Salesforce Data Breach Affecting Millions of Individuals
Aug 11, 2025 • Lynch Carpenter
‘Don’t know about Jennifer Lopez, but…’: Chanel store that refused JLo has history of ‘rude’ staff and ‘unwelcoming’ vibe
Aug 9, 2025 • Indian Express
In Other News: Nvidia Says No to Backdoors, Satellite Hacking, Energy Sector Assessment
Aug 8, 2025 • Security Week
Chanel confirms US data breach amid broader wave of Salesforce-linked attacks
Aug 6, 2025 • Computing UK
Pandora and Chanel warnings to customers after latest cyber attacks hit retail
Aug 6, 2025 • InternetRetailing
ShinyHunters hack Google Salesforce database impacting several small businesses
Aug 6, 2025 • The Tech Portal
ShinyHunters suspected in rash of intrusions
Aug 6, 2025 • The Register
Chanel American Customers Impacted After its Salesforce Was Hacked
Aug 5, 2025 • SC Media UK
Chanel Confirms U.S. Client Data Breach Amid Rising Retail Cyber Threats
Aug 5, 2025 • Global Cosmetics News
Chanel and Pandora latest retailers to be hit by cyber attacks
Aug 5, 2025 • Retail Week
The biggest animal welfare victory of the 21st century, explained in one chart
Aug 4, 2025 • Vox
Chanel’s 2.55 Bag Turns 70: How Coco Chanel’s Vision Redefined Handbags Forever
Aug 3, 2025 • WWD
US tech firm Zugara accuses Chanel of patent infringement over AR makeup
Aug 1, 2025 • FashionNetwork.com
Chanel Reports Data Breach Impacting U.S. Client Care Database Amid Rising Retail Cyberattacks
Aug 1, 2025 • WWD
US tariffs push luxury labels to rethink pricing power, strategy
Aug 1, 2025 • Taiwan Sun
Luxury Bath and Body Products Market to Reach $38.4 Billion by 2035 | Diptyque, Bamford, Chanel Drive Growth – Fact.MR
Jul 30, 2025 • EIN Presswire
The Chanel Investment Pieces You’ll Actually Wear
Jul 29, 2025 • Grazia Daily UK
US tariffs will be test of luxury brands' pricing power
Jul 28, 2025 • MarketScreener
U.S. tariffs will be test of luxury brands’ pricing power
Jul 28, 2025 • BNN Bloomberg
U.S. tariffs to test pricing by luxury brands already paying for dramatic hikes
Jul 28, 2025 • Japan Times
Olivia Le Bris aligns finance and strategy in luxury
Jul 25, 2025 • Digital Journal
Chanel Pledges ‘Utmost Seriousness’ to Client Safety Following China Store Quarrel
Jul 23, 2025 • WWD
Experiential retail redefines luxury shopping
Jul 22, 2025 • Zawya.com
Paris Fashion Week 2025: What is haute couture, and why do runways show ‘unwearable’ clothes?
Jul 21, 2025 • Indian Express
Chanel, Armani, Tiffany’s: What’s killing ‘big logo’ luxury brands?
Jul 18, 2025 • Sydney Morning Herald - Business
Chanel to Show Its Métiers d’Art Collection in New York City
Jul 17, 2025 • WWD
Priya Nair brings out-of-the-box thinking to the top job at Hindustan Unilever
Jul 17, 2025 • Calcutta Telegraph

Links

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