6 days ago
Communications & Engagement Manager
Stream
London, UK (Hybrid)Full time
Communications & Engagement Manager
London, UK (Hybrid)
Salary Not AvailableMid Level3+ years expFull time
Posted 6 days ago
Job Summary
Own end-to-end launch communications campaigns, tailor multi-channel messaging for client organisations, manage senior client relationships, and continuously improve launch playbooks through data-driven insights.
- Own end-to-end launch communications campaigns and client engagement.
- Collaborate with client and internal teams to deliver high-quality materials.
- Drive continuous improvement of playbooks and delivery efficiency.
Job Description
Responsibilities
- Own the end-to-end delivery of pre-launch and launch communications strategies that build awareness, buy-in, and sustained engagement.
- Develop and execute integrated communications plans, tailoring messaging to diverse manager and employee personas within client organisations.
- Lead key engagement initiatives, including hosting or facilitating manager webinars, briefing sessions, and launch events.
- Act as a key communications partner during client kick-offs, project check-ins, and strategic handovers.
- Partner directly with client lead teams and internal project leads to gather requirements, manage timelines, and ensure flawless collateral delivery.
- Manage senior client relationships, serving as a trusted advisor on engagement best practice and campaign momentum.
- Oversee and produce high-quality, persuasive comms materials, including launch toolkits, presentations, executive briefing notes, and digital copy.
- Ensure brand consistency and tone of voice across all channels and stakeholder touchpoints.
- Monitor campaign performance and engagement metrics, identifying trends, risks, and performance gaps early.
- Proactively design and execute pivot strategies or corrective interventions when engagement falls short of client benchmarks.
Requirements
- 3 to 5 plus years of experience in communications, internal communications, change communications, employee engagement, or campaign management.
- Proven track record of owning and executing multi-channel communications projects or campaigns from strategy to completion.
- Strong stakeholder management skills, with comfortable confidence presenting to and advising clients, senior leaders, and cross-functional teams.
- Exceptional copywriting and editing skills across various formats (intranet, executive messaging, email campaigns, presentations, toolkits).
- Experience planning and leading events, webinars, or interactive engagement activities.
Preferred
- Experience in change management communications or complex organisational transformation initiatives.
- Background in an agency, consultancy, or high-growth B2B environment.
- Strong analytical mindset with experience leveraging engagement metrics to refine strategy and demonstrate return on investment.
Benefits
- 25 Days Annual Leave in addition to public holidays (up to 5 day rollover), as well as flexible time off allowances for any ad-hoc childcare/family/caring needs
- 24 weeks' paid Maternity Leave and 4 weeks paid Paternity Leave for employees with over 12 months service
- Special Leave for In Vitro Fertilisation (IVF) and other fertility treatments
- Sabbatical scheme
- Paid leave to volunteer
- Private Healthcare including comprehensive mental and physical healthcare
- Salary sacrifice to pension, as well as bonus exchange to Pension: reap even more rewards of any bonus by paying into your pension & save on Tax and NI + added compound growth
- Season Ticket Loan
- Access to Salary Sacrifice Schemes via ThanksBen: THE Benefits marketplace. Choose the benefits you want, when you want. Pay less tax, receive more value, including: Workplace nurseries, Cycle to Work, Home and Tech Scheme and more.
- The best benefit of all, access to Stream!
Stream
Three million people now have access to the Stream platform through 2,000 brands - across the U.K., Europe and U.S. - making us the world's most widely-used financial wellbeing provider. Offered through major employers like Bupa, Asda, New Balance, Hilton, Burger King and the NHS, our platform helps our members to build brighter financial futures. Stream Platforms,Ltd is a B corporation, built with a social charter to provide fair financial services.
Marketing Team
Marketing Team Size
19 (7% of company)
Median Tenure
3.8 years
Marketing Roles Posted (Last 30 Days)
3
Funding
Total Funding
$679.4M
Last Raise
Debt Financing, 10 months ago
Traffic Signals
Monthly Visitors
73.8K
Monthly Google Ads Budget
$1K
Traffic Source Mix
Search
36.7%
Direct
55%
Referral
4.9%
Social
2.9%
Paid
0.3%
Headcount Trend
Current headcount: ~288