5 days ago
Product Communications Lead
PolyAI
UK (Remote)Full time$175K/yr – $200K/yr
Product Communications Lead
UK (Remote)
$175K/yr – $200K/yrMid Level8+ years expFull time
Posted 5 days ago
Job Summary
The role owns shaping PolyAI's product communications, drives launches, translates engineering into compelling claims, and builds the proof engine with customer outcomes and analyst/media relations.
- Owns product messaging strategy and launches
- Builds enterprise-ready materials and analyst relations
Job Description
Responsibilities
- Define PolyAI's product communications strategy — the messaging architecture, proof points and narrative arc that connect what we ship to what enterprise buyers care about
- Lead product launches and feature announcements end to end: positioning, press, launch assets, internal enablement, and the follow-through that turns a launch into pipeline
- Partner with product and engineering to translate technical capability into claims we can defend, and to kill the ones we can’t
- Own the customer proof engine — case studies, deployment stories, and measurable outcomes from live production traffic
- Run analyst and press relations for product: brief Gartner, Forrester and Opus-type analysts, and build relationships with the reporters covering enterprise AI and CX
- Build enterprise-grade materials for C-suite and technical buyers covering capability, security, compliance and business case
- Engage the technical and operator community through docs narratives, developer-facing content, and honest, specific storytelling about how the product works
- Create messaging frameworks that hold up across sales, marketing, support and exec communication
- Coach product leaders and subject matter experts to be credible external voices
- Keep a sharp eye on the competitive landscape and make fast, well-judged calls on where and how we differentiate
Requirements
- Have 8+ years in product communications, product marketing or comms at technology companies, ideally including enterprise SaaS or AI/ML products
- Have run launches for technical products sold to large enterprises, with a track record you can point to
- Can hold your own in a conversation with an engineer and then explain the same thing to a CFO without losing either of them
- Write exceptionally well — clear, specific, unfussy, no filler
- Have built something from scratch before and prefer that to inheriting a machine
- Understand how enterprise buyers actually evaluate AI vendors: the procurement cycle, the security review, the bake-off, the pilot that has to work
- Have strong analyst and media relationships in enterprise tech, or the instincts to build them fast
- Are high agency and low ego, comfortable moving between strategy and execution in the same afternoon
- Bring epistemic humility to a category full of overclaiming — you'd rather be precise than loud
- Are genuinely curious about what these systems can and can't do
Benefits
- 💰 Participation in the company’s employee share options plan
- 🏥 100% of Single Cost (employee) and 70% of Dependent for medical, dental & vision
- 👪 Life Insurance
- ◻️ STD and LTD
- 💰 The opportunity to contribute to the company's 401k plan
- 🏝 Flexible PTO policy + 11 designated company holidays
- 📚 Annual learning and development allowance
- 🏡 We’re all about making WFH work for you - that’s why we offer a one-off WFH allowance when you join. Offering perks like noise-cancelling headphones or a comfortable desk chair to boost your comfort and focus!
- 🧡 Enhanced parental leave
- 👨👩👧 Company-funded fertility and family-forming programmes
PolyAI
The leading provider of enterprise AI agents for customer service. PolyAI resolves millions of customer service inquiries on behalf of the world's most trusted brands, providing engaging and lifelike experiences that feel like talking to a real person.
Salaries
Posted range
$175K/yr – $200K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
18 (5% of company)
Median Career Experience
10 years
Median Tenure
1.8 years
Marketing Roles Posted (Last 30 Days)
3
People
Founders / CEO
HR / Recruitment
Marketing Leadership
Brian Thompson
VP of Product Marketing & GTM
At the company for 2 years 1 month
Emily Gerston
Head of Global Talent Acquisition
At the company for 3 years 7 months
Makenzie Jones
Global Field Marketing Manager
At the company for 3 years 9 months
Caroline Gooding
Partner Marketing Manager
At the company for 8 months
Funding
Total Funding
$202M
Last Raise
$86M
Series D, 3 months ago
Funding History
- Dec 2025Series D • $86M
- May 2024Series C • $50M
- Sep 2022Series B • $40M
Traffic Signals
Monthly Visitors
168.4K
Monthly Google Ads Budget
$102.6K
Traffic Source Mix
Search
48.9%
Direct
39.6%
Referral
7.6%
Social
2.9%
Paid
0.9%
Headcount Trend
Current headcount: ~342