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Director of Marketing – Demand Generation & Growth (B2B B2C SaaS | AI | Higher Ed)
USA (On-site)
Salary Not AvailableDirector/Executive7+ years expFull time
Posted 6 hrs ago
Job Summary
Original Job Description
BlackBeltHelp
BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like EllucianTM Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, UCLA, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported. For more information on BlackBeltHelp, go to www.blackbelthelp.ai
Marketing team
11
Employees
196
Headquarters
Miami, Florida, USA
Founded
2003
Employee Sentiment
Overall Rating
3.4 / 5
Recommend to a Friend
54%
CEO Approval
65%
Source: Glassdoor
Traffic Signals
Monthly Visitors
2.6K
Monthly Google Ads Budget
$0.0
Traffic Source Mix
Search
32%
Direct
41.4%
Referral
5.4%
Social
11.1%
Paid
10%
Headcount Trend
Current headcount: ~197
Marketing Team
Marketing Team Size
11 (6% of company)
Median Career Experience
3 years
Median Tenure
3.6 years
Marketing Roles Posted (Last 30 Days)
1
People
Marketing Leadership
Funding
Total Funding
$2.0M
Last Raise
11 years ago
Last Raise Amount
$2.0M
- 2015-01-16T00:00:00.000ZSeries A • $2.0M
Recent News
PRLog
Polk State Partners with BlackBeltHelp to Enhance Student & IT Support Services with AI Helpdesk
Jul 9, 2025
PRLog
BlackBeltHelp & QuickLaunch Partner to Offer IT Support & IAM Solutions for Higher Education
Jun 6, 2025
PRLog
Columbia University Advances Campus Support with BlackBeltHelp's Gen AI-Powered Chatbot
Apr 14, 2025