BlackBeltHelp logo

BlackBeltHelp

Brand · Software Development

3.4

Company overview

BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like EllucianTM Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, UCLA, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported. For more information on BlackBeltHelp, go to www.blackbelthelp.ai
Founded in 2003
Miami, Florida, USA
196 employees (11 in marketing)
www.blackbelthelp.ai
54% recommend to a friend
55% positive business outlook

Salaries

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People

Marketing leadership

Susan Smith
Susan Smith
Sr. Manager Marketing
At the company for 4 years

Hiring activity

Open marketing jobs over time

2 open now

Headcount trend

Company growth over the last 12 months

Headcount +11.9% year over year

Funding

Total funding

$2M

Last raise

$2M

Series A, 11 years ago

Funding history

Jan 2015

Series A BlackBeltHelp · $2M

Audience

Monthly website visitors
2.6K
Month over month-15.3%
Quarter over quarter+60.8%
Top sourceDirect (41.4%)
Ad budget per month$0.0
Average search rank37.3
Traffic source mix
Direct
41.4%
Search
32%
Social
11.1%
Paid referral
10%
Referral
5.4%

LinkedIn followers

Follower count and growth

Total followers

11.3K

12-mo growth

+61.3%

Monthly growth

+15.9%

News

Links

www.blackbelthelp.aiLinkedInCrunchbaseX (Twitter)
Glassdoor