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BlackBeltHelp

BrandSoftware DevelopmentMiami, FloridaWebsite

Company Overview

BlackBeltHelp is the #1 AI-powered Helpdesk platform purpose-built for higher education. It combines Generative AI, trained agents, and integrations with systems like EllucianTM Banner, Canvas, Slate, and Microsoft Entra to answer IT, student services, and admissions questions. Trusted by 130+ institutions including Columbia University, UCLA, Cornell University, and the California Community Colleges System, BlackBeltHelp manages over 8 million helpdesk interactions annually, ensuring 24x7 support so campuses stay connected and students stay supported. For more information on BlackBeltHelp, go to www.blackbelthelp.ai
Founded
2003
Headquarters
Miami, Florida
Employees
201-500
11.9% growth last 12mo
Marketing Team
11
6% of company
Culture / Work-Life Signal
Overall rating
3.4 / 5
Work-life balance
3.8 / 5
Culture
3.5 / 5
Diversity & inclusion
3.6 / 5
Recommend to a friend
54%
Positive business outlook
55%

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Overall Headcount Trend

Company growth over the last 12 months

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