2 months ago
Senior Reputation Communications Manager
Zoox
Foster City, CA (On-site)Full time$138K/yr – $189K/yr
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Senior Reputation Communications Manager
Foster City, CA (On-site)
$138K/yr – $189K/yrSenior Level8+ years expFull time
Posted 2 months ago
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Job Summary
Own crisis communications by shaping cross‑functional playbooks, serving as spokesperson, and safeguarding brand during fast moving incidents.
- Crisis and issue management: own playbooks, rapid-response messaging, and stakeholder transparency.
- Media relations: direct engagement with journalists, monitor coverage, and flag risks with social media partners.
Job Description
Responsibilities
- Create and execute communications strategies for emerging situations of varying degrees, often in a tight time frame. You will be responsible for maintaining and writing crisis communication plans and driving them from development to completion.
- Serve as a primary point of contact for media inquiries related to crisis issues, engaging directly with the media as situations develop. This includes managing relationships with key journalists and media contacts while monitoring media coverage and working closely with the social media team to identify potential issues before they escalate.
- Work with the broader Communications & Marketing team, Product, Legal, Safety, Policy, Operations, and other teams to align on crisis response strategies and ensure clear, precise communications across all stakeholders.
- Develop and implement strategies to communicate clearly and protect our corporate brand, both proactively and reactively, during times of heightened attention.
- Draft playbooks, statements, FAQs, and talking points that maintain transparency for a broad range of audiences at different stages of an issue.
- Remain calm under pressure and have the ability to navigate rapidly evolving situations.
Requirements
- 8+ years of experience in crisis communications, issues management, or corporate communications, preferably within a fast-paced environment.
- Candidates must demonstrate proven experience managing high-stakes communications during crisis situations.
- Proactive and collaborative problem-solver, with exceptional writing and editing skills.
- Possesses the ability to simplify complex topics into understandable and consumer-forward content.
- Exceptional attention to detail and strong organizational skills are critical, as accuracy and coordination are key to incident communications.
- Candidates should be comfortable serving as a public spokesperson.
- A bachelor's degree in communications, public relations, journalism, or a related field.
Benefits
- paid time off (e.g. sick leave, vacation, bereavement)
- unpaid time off
- Zoox Stock Appreciation Rights
- Amazon RSUs
- health insurance
- long-term care insurance
- long-term and short-term disability insurance
- life insurance
Zoox
3.7 Glassdoor
Zoox is transforming mobility-as-a-service by developing a fully autonomous, purpose-built fleet designed for AI to drive and humans to enjoy.
Founded in 2014
San Mateo, California, USA
4.3K employees (106 in marketing)
64% recommend to a friend
84% CEO approval
Traffic Signals
Monthly Visitors
286.6K
Monthly Google Ads Budget
$17.2K
Traffic Source Mix
Search
40.2%
Direct
50.5%
Referral
6.3%
Social
2.2%
Paid
0.7%
Headcount Trend
Current headcount: ~4.3K
Marketing Team
Marketing Team Size
47 (1% of company)
Funding
Total Funding
$1B
Last Raise
$200M
Convertible Note, 6 years ago
Funding History
- Oct 2019Convertible Note • $200M
- Jul 2018Series B • $465M
- Nov 2016Series A • $50M