1 day ago
Director of CRM Operations
Swinerton
Concord, CA (Unknown)Full time$175K/yr – $225K/yr
Marketing jobs
4 marketing jobs
All marketing roles in the US
Get alerts for this search
All marketing roles in the US
Get alerts for this search
Director of CRM Operations
Concord, CA (Unknown)
$175K/yr – $225K/yrDirector/Executive12+ years expFull time
Posted 1 day ago
Job Summary
Own the enterprise CRM and strategic initiatives, partnering with senior leadership to define future-state vision, drive KPI-focused programs, and lead cross-functional CRM operations and adoption while aligning with business strategy.
- Lead CRM strategy, governance, and data quality efforts across departments
- Collaborate with IT and vendors on integrations, training, and adoption to unlock strategic value
Job Description
Responsibilities
- Strategic Planning & Business Analysis Support
- Partner with senior leadership to create and execute long-term strategic plans that align with Swinerton’s growth objectives and market positioning.
- Lead collaborative assessments and workshops with cross-functional leaders to define future-state vision, strategic goals, and key success metrics.
- Prioritize enterprise-wide initiatives by developing strategic use cases, evaluating the impact of proposed changes, and supporting informed decision-making.
- Drive accountability and measurable success through meaningful KPIs, progress tracking, and transparent reporting.
- CRM Strategy, Operations & Optimization
- Lead the development, implementation, and execution of a comprehensive CRM and marketing automation strategy aligned with business goals.
- Serve as the organization’s CRM champion, driving adoption, user engagement, and governance across all departments.
- Define system requirements and collaborate with IT and vendors to support system enhancements, integrations, and troubleshooting.
- Monitor data quality through regular data analysis, validation rules, and scheduled reports, ensuring consistent, accurate, and actionable data.
Requirements
- 12+ years of experience in CRM management, data analytics, business strategy, or related fields.
- 3-5+ years of experience managing individuals and cross-functional teams.
- Proven track record of using data and technology to drive strategic initiatives and process improvements.
- Strong knowledge of sales, marketing, and operational workflows in a corporate environment.
- 5-10+ Years of experience leading enterprise-wide technology and business process change initiatives.
Benefits
- Anticipated Job Application Deadline: 10/30/2026 About Us Welcome to Swinerton—Building Excellence Since 1888 Swinerton is a 100% employee-owned construction company with a legacy of shaping skylines, transforming communities, and delivering award-winning projects across the United States. Since our founding in 1888, we have remained forward-thinking, operating with accountability, integrity, and a passion for building what matters. As an integrated ecosystem of expertise, Swinerton brings together talented professionals from diverse backgrounds to deliver innovative and efficient construction solutions. Our collaborative, interdisciplinary approach sets us apart, allowing us to respond to any project challenge—regardless of size, location, or complexity. When you join Swinerton, you become part of a dynamic network of employee-owners who are committed to excellence, safety, and continuous growth. We invest in your development, offer competitive benefits, and empower you to make a meaningful impact on every project and in every community we serve. Discover how you can build your future with Swinerton. Explore our open positions and join a team that leads with ownership, integrity, and a shared commitment to success. Swinerton—Building is not just what we do; it is who we are. www.swinerton.com Swinerton is an Equal Employment Opportunity, Minority, Women, Disability, and Veteran Employer. Our Company is an equal opportunity and affirmative action employer. We have a commitment to provide equal hiring, training, compensation, promotion, transfer, layoff and recall benefits to all individuals without regard to gender, race, color, religion, age, mental or physical disability, medical condition, genetic information, sex, sexual orientation, gender identity and expression, national origin, marital or domestic partner status, veteran status, or any other characteristic protected under federal or state laws or local ordinance or regulation. We are committed to the safety and security of everyone interested in our company–including those who visit us online. Please note that Swinerton will only invite you to submit work history and personal information related to employment through our career portal Workday (which requires the set-up of a login) and communication will only come from individuals with an email address ending in @swinerton.com. If you receive fraudulent communication please inform us by emailing reportissues@swinerton.com.
Swinerton
Swinerton provides commercial construction and construction management services throughout the United States and is a 100% employee-owned company. Recognized nationally since 1888, Swinerton is the preferred builder and trusted partner in every market it serves—proudly leading with integrity, passion, and excellence. We are committed to the safety and security of everyone interested in our company–including those who visit us online. Please note that Swinerton will only invite you to submit work history and personal information related to employment through our career portal WorkDay (which requires the set-up of a login) and communication will only come from individuals with an email address ending in @swinerton.com. If you receive fraudulent communication please inform us by emailing reportissues@swinerton.com.
Salaries
Posted range
$175K/yr – $225K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
75 (3% of company)
Marketing Roles Posted (Last 30 Days)
1
Traffic Signals
Monthly Visitors
22.8K
Traffic Source Mix
Search
44.8%
Direct
49.1%
Referral
4.9%
Social
0.7%
Paid
0.5%
Headcount Trend
Current headcount: ~3K
Recent News
Links
This role is listed on SalaryGuide for informational purposes. SalaryGuide is not the employer, recruitment agency, or hiring representative for this position. Hiring decisions and the application process are managed by the employer. SalaryGuide will never ask candidates to pay to apply for a job or request bank details or identification documents as part of an application.