Handle emergent and non-emergent calls and document incidents.
Must-have: Valid New Mexico DPS Basic Dispatch Certificate within 12 months.
Standout: Supervisory/training coordination exposure and cross-team collaboration.

Job Description

Responsibilities

To receive and process emergency and non-emergency calls for service for the Santa Fe Regional Emergency Communications Center (RECC).
Accurately document incidents/reports from citizens for emergent and non-emergent calls.
Processes emergent and non-emergent phone calls in the emergency dispatch center, answers incoming calls and ascertains nature of call, gathers all necessary information to be relayed by the radio operator to field responders.
Inputs data to standard office and department forms – both manual and electronic.
Maintains dispatch documents and records.
Attend seminars, workshops, and training classes.
Maintain cleanliness of RECC dispatch consoles and equipment.
Works under the direct supervision of the RECC Training Coordinator in conjunction with the Emergency Communications Specialist Team Leader, Center Manager and close supervision of the Director of RECC.
Incumbents must be willing to work any day of the week (including weekends) and any hours of the day or night.
Maintains logs of telephone communications, location of personnel and equipment.

Requirements

High school diploma or GED
Must obtain and maintain a valid New Mexico DPS Basic Dispatch Certificate within twelve (12) months of hire. (Initial Training and continuing education is provided by the department through NMDPS)
Must possess CPR certification or obtain within six (6) months of hire.
All employees in this job classification shall be required to sign a “Confidentiality and Non-Disclosure” Agreement.
Knowledge of modern office practices and procedures.
Working knowledge or ability to learn Santa Fe County street locations and geography of the areas served.
Ability to operate various word-processing, spreadsheet, presentation, and database software programs, as well as NCIC, ProQA, Vesta, Computer-Aided Dispatch (CAD), E-911 and Public Safety Dispatch systems.
Ability to accurately type a minimum of 35 wpm.
Ability to establish and maintain effective working relationships with coworkers, supervisors, the general public, etc., sufficient to exchange or convey information and to provide work directions.
Demonstrated ability to communicate clearly and concisely, both orally and in writing; ability to effectively deal with the public. Good diplomacy and good decision-making skills.
Ability to perform work accurately and to follow oral and written instructions and guidelines.
Ability to perform tactfully and proficiently under stress and to maintain a clear and understandable telephone and radio voice.
Selected candidate must possess and maintain a valid New Mexico Class D Driver’s License as incumbent shall be appointed to drive a County vehicle during the performance of his/her duties.
Must be free of any convictions or any other crime involving moral turpitude. Prior criminal convictions may or may not disqualify applicants.
Candidate must obtain and/or maintain all certifications required.
Selected candidate must submit to and pass a County paid pre-employment physical and drug/alcohol screening.
Selected candidate must submit to and pass a county paid criminal background screening.

Santa Fe County NM

Santa Fe County is the governing body responsible for overseeing the administration and management of Santa Fe County, located in the state of New Mexico, USA. The local government is headed by an elected County Commission, which serves as the primary legislative and policy-making body for the county.The Santa Fe County Commission is composed of five elected commissioners who represent different districts within the county. The commissioners are responsible for making decisions on a wide range of issues, including budget allocation, land use planning, public safety, public health, and social services. They also oversee various county departments, including the Community Services, Growth Management Public Works, Finance, and Human Services, among others.The Santa Fe County Local Government is committed to promoting transparency, accountability, and community engagement. It holds regular public meetings where residents can voice their concerns and provide input on county matters. The local government also encourages citizen participation through advisory boards and commissions, which provide expertise and recommendations on specific issues such as planning and zoning, environmental protection, and cultural preservation.

Santa Fe, New Mexico, USA

380 employees (6 in marketing)

www.santafecountynm.gov

Traffic Signals

Monthly Visitors

57.1K

Traffic Source Mix

53.7%

Direct

39.8%

Referral

4.9%

Social

1.1%

Paid

0.3%

Headcount Trend

Current headcount: ~381

Marketing Team

Marketing Team Size

6 (2% of company)

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All marketing roles in the US

Emergency Communications Specialist I Basic (911 Dispatcher)

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Student Employee - Athletics Marketing

Student Employee - Athletics Marketing

Emergency Communications Specialist I Basic (911 Dispatcher)

Top 1% of applicants do these two things.

Job Summary

Job Description

Responsibilities

Requirements

Santa Fe County NM

Traffic Signals

Headcount Trend

Marketing Team

Recent News

All marketing roles in the US

All marketing roles in the US

Emergency Communications Specialist I Basic (911 Dispatcher)

Communications Team Leader

Student Employee - Athletics Marketing

Student Employee - Athletics Marketing

Student Employee - Athletics Marketing

Emergency Communications Specialist I Basic (911 Dispatcher)

Top 1% of applicants do these two things.

Job Summary

Job Description

Responsibilities

Requirements

Santa Fe County NM

Traffic Signals

Headcount Trend

Marketing Team

Recent News