3 months ago
Client Success Manager
Go Local Interactive
Overland Park, KS (On-site)Full time
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Client Success Manager
Overland Park, KS (On-site)
Salary Not AvailableMid Level2+ years expFull time
Posted 3 months ago
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Job Summary
Own and coordinate growth for a client portfolio by turning client needs into product-aligned strategies, tracking impact with clear metrics, and driving cross-team execution for satisfaction and expansion.
- Growth strategy & plan execution: Create, present, and drive customized growth plans across client accounts.
- Cross-team collaboration: Translate client feedback to product teams and marshal resources for impact and retention.
- Performance measurement: Define success metrics and monitor product optimizations and market signals to guide decisions.
Job Description
Responsibilities
- Manage and provide strategic oversight to assigned desk of clients
- Monitor short-term and long-term optimizations and development of product performance and client opportunity
- Formulate metrics to measure company and client success
- Communicate and coordinate all agency resources to ensure the highest level of client satisfaction and growth
- Communicate information received from clients internally to the appropriate product teams
- Create, present, and execute customized strategic growth plans
- Ensure internal programs are properly positioned with our clients
- Accountable for client growth and retention
- Delegate or fulfill required tasks
- Research and stay up to date on marketing trends
Requirements
- Must demonstrate a proven track record of the ability to prioritize, organize, and multi-task in a flexible and fast paced environment to effectively meet deadlines
- Must demonstrate the ability to manage projects and tasks via cross team collaboration and organization to accomplish client goals
- Must demonstrate exemplary written and verbal communication skills
- Must demonstrate presentation skills
- Must demonstrate the ability to effectively communicate both technical and non-technical information between internal product teams and external clients
- Must demonstrate strategic and creative thinking when solving problems
- Must demonstrate a solid understanding of Search Engine Optimization, Social Media Marketing, Paid Search, and Lead Generation
- Demonstrated proficient skills in Microsoft Office, including Excel, Word and PowerPoint
- Bachelor’s Degree in Marketing, Mass Communications or another related field
- 2-5 years of account management with client facing experience
Benefits
- Three (3) medical insurance plan options with Aetna.
- 100% of Employee Level Coverage for health insurance is paid by Go Local Interactive.
- 2 Health Insurance Plans are HSA eligible and will receive the following contributions from Go Local Interactive regardless of an employee\'s contribution to the account: $500 for Employee Only, $1,000 for Employee + Spouse, and $3,000 for Employee + Family or Employee + Children.
- FSA and FSA Dependent care eligible.
- Dental, vision, $25,000 basic life insurance, short term disability insurances paid for 100% by Go Local Interactive.
- 401k retirement safe harbor plan available including a 4% company match after 1 year.
- Insurances and 401(k) start 1st of the month following 30 days of employment.
- Minimum Fifteen (15) Paid Time Off (PTO) days your first year (hours earned each pay date).
- Thirteen (13) paid holidays observed annually.
- Casual dress code.
- Free snacks and Roasterie Coffee everyday!
Go Local Interactive
Go Local Interactive is a premium digital marketing agency specializing in SEO, PPC, Content, and Web products. Their impressive team of 100+ digital marketers and engineers are driving success for top brands in the self storage, multifamily, senior living, and home services industries.
Traffic Signals
Monthly Visitors
2K
Monthly Google Ads Budget
$8.8K
Traffic Source Mix
Search
25.9%
Direct
55.6%
Referral
7%
Social
9.8%
Paid
1.4%
Headcount Trend
Current headcount: ~146
Marketing Team
Marketing Team Size
55 (38% of company)
Median Career Experience
6.5 years
Median Tenure
3 years
Marketing Roles Posted (Last 30 Days)
1
