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Marketing jobs

4 marketing jobs

2 days ago

Marketing Coordinator - Inforum

Shaw Industries

Cartersville, GA (Unknown)Full time

3 weeks ago

Commercial Marketing and Customer Experience Trainee

Shaw Industries

Cartersville, GA (Unknown)Full time

1 month ago

Shaw Contract - Commercial Workplace Marketing Director

Shaw Industries

Cartersville, GA (Unknown)Full time

6 months ago

Sr. Manager Customer Marketing, Home Center

Shaw Industries

Dalton, GA (On-site)Full time

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Shaw Industries

Marketing Coordinator - Inforum

Cartersville, GA (Unknown)

Salary Not AvailableEntry LevelFull time

Posted 2 days ago

Job Summary

Own the frontline customer experience by handling product inquiries and requests, coordinating cross‑functional workstreams, and delivering world class service while gathering feedback and insights from customers.

Frontline support for inquiries across multiple channels
Coordinate with Marketing, Technical Services, R&D, and others
Capture and share customer feedback to drive improvements

Job Description

Responsibilities

Handle inquiries and requests concerning products, brand messaging and installation; serving as the front-line point of contact for our sales force and clients via phone, text, email, and live chat.
Complete requests for standard and custom requests for sales; including local Account Managers and RVPs.
Communicate and coordinate with other departments, including Technical Services, customer service, R&D, Sample department and Marketing Services.
Research and provide competitive analysis.
Manage and maintain Shaw Contract.com Resource Center, Inforum team Drive or other designated databases with product, marketing, project, and technical data to ensure updated and accurate information.
Assist Marketing Managers and Segment Directors with short-term and long-term ongoing marketing projects.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Acknowledge and resolve internal and external customer issues, providing a world class client experience.
Manage and maintain a continuous feedback loop, collecting feedback, knowledge, and insights from customers, sharing with the appropriate internal teams, and taking action to address it.

Requirements

Bachelor's degree in Marketing, Communications, Business, or a related field or Equivalent combination of education and relevant professional experience.
Ability to work onsite at the Create Centre in Cartersville, GA a minimum of four days per week.
Excellent computer skills
Excellent verbal and written communication skills
Basic graphic design skills
Communicate Effectively
Initiate Action
Learn & Apply
Collaborate
Build Customer Satisfaction

Preferred

Marketing, communications, customer service, project coordination, or sales support experience
Experience working in fast-paced, customer-facing environments
Experience with CRM systems such as Salesforce
Experience using Adobe Creative Suite, Canva, or similar design tools
Flooring, building products, architecture, design, or construction industry experience
Experience managing phone, email, and chat-based customer interactions.

Benefits

Medical, dental, and vision insurance
Life insurance and disability coverage
Tuition reimbursement
Employee assistance program
Health savings account
Paid Time Off
Parental Leave
401K and Retirement Plans
Product discounts for employees
Adoption assistance

Shaw Industries

3.8 Glassdoor

Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with approximately $6 billion in annual sales and 18,000 associates worldwide.

Founded in 1967

Dalton, Georgia, USA

13K employees (581 in marketing)

www.shawinc.com

72% recommend to a friend

83% CEO approval

Marketing Team

Marketing Team Size

373 (3% of company)

Median Career Experience

19 years

Median Tenure

11 years

Marketing Roles Posted (Last 30 Days)

People

Marketing Leadership

Terri Harrington

Vice President of Shaw Floors, Brand Leader

At the company for 1 year

Kieren Corcoran

Vice President, Philadelphia Commercial Brand Leader

At the company for 5 years 4 months

Carolyn Haicl, MBA

Senior Vice President, Marketing & Brands

At the company for 1 year 11 months

Julie Beth Fisher

Vice President Marketing Operations and Experiences

At the company for 16 years 1 month

Traffic Signals

Monthly Visitors

141.9K

Traffic Source Mix

22.4%

Direct

51.5%

Referral

23%

Social

0.1%

Headcount Trend

Current headcount: ~12.9K

Recent News

DIY Home Décor Market Looks Forward to an Incredible Opportunities: Growing at a CAGR of 4.7% from 2022 to 2031

Mar 5, 2025 • EIN Presswire

Carpets and Rugs Market Set for Significant Growth, with a Forecasted CAGR of 5.5% By 2032

Feb 15, 2025 • EIN Presswire

PPG, Shaw Industries sign strategic agreement for resinous flooring products

Oct 8, 2024 • thefly.com

Links

www.shawinc.com

X (Twitter)

Crunchbase

This role is listed on SalaryGuide for informational purposes. SalaryGuide is not the employer, recruitment agency, or hiring representative for this position. Hiring decisions and the application process are managed by the employer. SalaryGuide will never ask candidates to pay to apply for a job or request bank details or identification documents as part of an application.

Responsibilities

Handle inquiries and requests concerning products, brand messaging and installation; serving as the front-line point of contact for our sales force and clients via phone, text, email, and live chat.
Complete requests for standard and custom requests for sales; including local Account Managers and RVPs.
Communicate and coordinate with other departments, including Technical Services, customer service, R&D, Sample department and Marketing Services.
Research and provide competitive analysis.
Manage and maintain Shaw Contract.com Resource Center, Inforum team Drive or other designated databases with product, marketing, project, and technical data to ensure updated and accurate information.
Assist Marketing Managers and Segment Directors with short-term and long-term ongoing marketing projects.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Acknowledge and resolve internal and external customer issues, providing a world class client experience.
Manage and maintain a continuous feedback loop, collecting feedback, knowledge, and insights from customers, sharing with the appropriate internal teams, and taking action to address it.

Requirements

Bachelor's degree in Marketing, Communications, Business, or a related field or Equivalent combination of education and relevant professional experience.
Ability to work onsite at the Create Centre in Cartersville, GA a minimum of four days per week.
Excellent computer skills
Excellent verbal and written communication skills
Basic graphic design skills
Communicate Effectively
Initiate Action
Learn & Apply
Collaborate
Build Customer Satisfaction

Preferred

Marketing, communications, customer service, project coordination, or sales support experience
Experience working in fast-paced, customer-facing environments
Experience with CRM systems such as Salesforce
Experience using Adobe Creative Suite, Canva, or similar design tools
Flooring, building products, architecture, design, or construction industry experience
Experience managing phone, email, and chat-based customer interactions.

Benefits

Medical, dental, and vision insurance
Life insurance and disability coverage
Tuition reimbursement
Employee assistance program
Health savings account
Paid Time Off
Parental Leave
401K and Retirement Plans
Product discounts for employees
Adoption assistance