3 weeks ago
Consumer Marketing Consultant
Percepta
Melbourne, FL (On-site)Full time
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Consumer Marketing Consultant
Melbourne, FL (On-site)
Salary Not AvailableMid Level1+ years expFull time
Posted 3 weeks ago
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Job Summary
Own the frontline customer interaction in automotive support by handling multi-channel inquiries, promoting services and promotions, and guiding BEV related issues and subscriptions to resolution.
- Customer Interaction Ownership: manage phone, email, and chat engagements and ensure documented outcomes and follow ups
- Operational Excellence: meet program targets, provide feedback for process improvements, and escalate technical issues when needed
- Audience & Tools: support BEV charging, navigation, and subscription questions using online tools and Percepta policies
Job Description
Responsibilities
- Multi-Channel communication with current or potential Customers by phone (inbound/outbound), email, in assisting customers with inquiries related to Automotive Client products and/or services
- Explain services and special promotions to customers, including support locating vehicles while adhering to all guidelines and regulations
- Document every customer interaction, including follow-up requirements and resolutions or outcomes
- Required to meet specified targets related to program metrics, as set by Operations Management
- Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors
- Assist customers experiencing technical issues related to Battery Electric Vehicles (BEV), support which may require use of escalation resources/processes in order to resolve issues and concerns relating to charging, navigation, and subscription matters
- Provide feedback/recommendations to management concerning possible problems or areas of improvement
- Strive to achieve ‘world-class’ customer service with each consumer (World-class is defined as consumers having a uniquely pleasant experience, feeling they received valuable service and knowledge from a competent professional thereby increasing the probability of a vehicle purchase)
- Provide customer support with various online tools, eCommerce process, subscription support and charging functionality queries
- Knowledge, understanding, and compliance with Percepta policies and procedures
Percepta
3.4 Glassdoor
Percepta is a global customer relationship organization that manages all forms of contact with our clients’ customers, prospective customers, suppliers and distribution networks. We have positioned ourselves as a customer contact specialist, managing all aspects of the contact experience. As a global organization, we offer worldwide reach and have the capability to service customers in multiple languages and time zones.You can keep up to date with the latest Percepta news by visiting:www.percepta.com
Founded in 2000
Allen Park, Michigan, USA
1.9K employees
60% recommend to a friend
68% CEO approval
Traffic Signals
Monthly Visitors
6.6K
Traffic Source Mix
Search
29.6%
Direct
52.2%
Referral
10.5%
Social
6.8%
Paid
0.9%
Headcount Trend
Current headcount: ~1.9K
Marketing Team
Marketing Roles Posted (Last 30 Days)
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