6 days ago
Consumer Marketing Consultant
TTEC
Melbourne, FL (On-site)Full time
All marketing roles in the US
Get alerts for this search
All marketing roles in the US
Get alerts for this search
Consumer Marketing Consultant
Melbourne, FL (On-site)
Salary Not AvailableEntry Level1+ years expFull time
Posted 6 days ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
Responsibilities
- Manage new and existing workload within the standard timeframe, as applicable to program standards.
- Research and resolve complex customer inquiries and concerns, which may require escalated handling in requesting assistance from various business partners and/or client.
- Responsible for handling inbound customer concerns and inquiries in a timely manner.
- Maintain knowledge of functional areas and company policies and procedures through desk drops and reoccurring training.
- Educate the customer on client products and services.
- Multi – Channel communication with current or potential Customers by phone (inbound/outbound), email and/or chat in assisting customers with inquiries about client products and/or services.
- Explain services and special promotions to customers, while adhering to all guidelines and regulations.
- Assist customers experiencing technical issues, which may require use of escalation resources/processes in order to resolve issues and concerns.
- Provide customer support with various online tools.
- Utilize various resources to obtain relevant information for customer’s inquiry/concern in effort to provide clear and concise information along with educating customers on self-service options for future reference.
Requirements
- High School Diploma or GED, required
- 1-year previous experience in sales, marketing, customer service, or any combination thereof – required
- 1-year previous experience in contact center environment – required
Preferred
- Knowledge and passion of the Automotive Industry and cutting-edge technology - preferred
Benefits
- $16.50 per hour with Incentives
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k)
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
TTEC
3.4 Glassdoor
We’re TTEC (pronounced t.tec). For over 40 years we have been obsessed with one thing: Helping the world’s best brands deliver exceptional customer experiences (CX). We're not just another BPO company. We're CX innovators, with deep understanding of what makes customers happy. We seamlessly blend human expertise with the power of AI to deliver optimized solutions across every touchpoint – from customer care and tech support to sales, collections, and trust & safety.
Traffic Signals
Monthly Visitors
172.7K
Traffic Source Mix
Search
37.9%
Direct
48.5%
Referral
10.6%
Social
2.1%
Paid
0.6%
Headcount Trend
Current headcount: ~41.5K
Marketing Team
Marketing Roles Posted (Last 30 Days)
1
Funding
Total Funding
$1.6B
Last Raise
$1.5B
Post IPO Debt, 4 years ago
Funding History
- Nov 2021Post IPO Debt • $1.5B
- Dec 2019Post IPO Equity • $110M