Growth/Impact: Own cross-channel B2B campaigns (PR, digital, content, paid) and align them to clear KPIs.
Delivery & Ops: Lead scalable processes, dashboards, and governance to improve delivery quality and client satisfaction.
Reporting & Alignment: Define success metrics, report to executives and clients, and coordinate with sales for pipeline growth.

Job Description

Responsibilities

Lead and manage Zen Media’s marketing and operational strategy , ensuring alignment with company goals.
Oversee execution of B2B marketing campaigns across PR, digital, content, and paid media channels.
Manage and mentor cross-functional teams to ensure excellence in delivery and client satisfaction .
Develop and refine operational processes, workflows, and reporting structures to drive efficiency.
Collaborate with leadership to set KPIs and performance goals for both marketing and operations.
Provide regular performance reports and insights to executive leadership and clients.
Ensure timely and high-quality delivery of client campaigns, projects, and initiatives.
Partner with sales and account teams to support client acquisition, retention, and revenue growth .
Represent Zen Media with professionalism and authority in client-facing communications.

Requirements

Calm, confident leadership style with the ability to manage complex projects and client expectations.
Proven track record (7+ years) in marketing and operations leadership , ideally within B22B or agency settings.
Experience in managing and scaling teams , with a focus on collaboration and accountability.
Strong knowledge of B2B marketing strategies, digital channels, and PR integration .
Preferably has a personal portfolio of past marketing/operations work demonstrating measurable impact.
Solid organizational and problem-solving skills with a results-oriented mindset.
Ability to thrive in a fast-paced, remote-first environment while managing multiple priorities.
Translating CEO vision into clear, actionable execution across marketing and operations
Balancing strategic leadership with hands-on operational ownership
Leading B2B marketing initiatives while ensuring performance and delivery quality

Preferred

Experience in enterprise, SaaS, professional services, or manufacturing industries .
Familiarity with PR-driven marketing models and earned/shared media strategies.
Previous success in operational scaling of a digital or PR agency .
Advanced knowledge of project management tools, CRMs, or automation systems .

Zen Media

3.7 Glassdoor

Zen Media is a marketing and communications consultancy for b2b brands. This means we start with creativity, amplify with communication, and finish with conversions. We champion relevance in a world inundated with noise. We’re committed to making sure your voice doesn’t just echo—it resonates. Zen Media is the only marketing and PR firm to be honored by both the White House and the United Nations as a Top 100 company in North America.

Founded in 2009

Miami, Florida, USA

62 employees (25 in marketing)

Zenmedia.com

74% recommend to a friend

76% CEO approval

Traffic Signals

Monthly Visitors

33.5K

Traffic Source Mix

48%

Direct

37.3%

Referral

8.1%

Social

5.3%

Paid

Headcount Trend

Current headcount: ~62

Marketing Team

Marketing Team Size

23 (37% of company)

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Top 1% of applicants do these two things.

Job Summary

Job Description

Responsibilities

Requirements

Preferred

Zen Media

Traffic Signals

Headcount Trend

Marketing Team

Recent News

All marketing roles in the US

All marketing roles in the US

Agency Marketing Operations Manager

Marketing Operations Manager

Director of Marketing Operations

Marketing Manager

PR Associate/Writer

PR Operations Manager/ET time zone

Agency Marketing Operations Manager

Top 1% of applicants do these two things.

Job Summary

Job Description

Responsibilities

Requirements

Preferred

Zen Media

Traffic Signals

Headcount Trend

Marketing Team

Recent News