2 weeks ago
Director, GTM Product Management (CX)
Conduent
Florham Park, NJ (Hybrid)Full time$160K/yr – $180K/yr
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Director, GTM Product Management (CX)
Florham Park, NJ (Hybrid)
$160K/yr – $180K/yrDirector/ExecutiveFull time
Posted 2 weeks ago
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Job Summary
Own GTM transformation for CX and enterprise services by turning market signals into scalable programs, aligning product, sales, and delivery, and driving growth with AI-enabled capabilities and strategic partnerships.
- GTM Strategy & Roadmap: define markets, solutions, investments, and commercial priorities to boost revenue and win rates.
- Market signals and AI CX: translate trends into differentiated messaging and AI-driven client outcomes.
- Cross-functional execution: align product, delivery, and sales with KPIs and executive alignment to accelerate growth.
Job Description
Responsibilities
- Lead a portfolio of transformation initiatives aligned to go-to-market (GTM) strategy, with a focus on driving revenue growth, improving sales effectiveness, and enhancing client engagement
- Translate market trends, competitive intelligence, and client insights into actionable programs that strengthen positioning, increase win rates, and support pipeline expansion
- Partner with senior leadership to define and execute a GTM roadmap, including prioritization of markets, solutions, investments, and commercial strategies
- Develop and enable sales and market-facing teams with differentiated messaging, value propositions, and solution narratives aligned to evolving client demands in CX
- Identify and integrate AI-driven capabilities and digital innovations into GTM strategies to enhance solution differentiation, scalability, and client outcomes
- Drive alignment between product, delivery, and sales organizations to ensure offerings are market-relevant, competitive, and positioned for growth
- Manage strategic vendor and ecosystem partnerships to enhance solution breadth, accelerate innovation, and support scalable GTM execution
- Establish and track KPIs tied to revenue growth, pipeline generation, win rates, client satisfaction, and GTM performance outcomes; leverage insights to continuously refine strategy
- Influence senior stakeholders and lead cross-functional teams to align priorities, accelerate execution, and deliver measurable growth and market impact
Requirements
- 10+ years of experience in transformation, Go-To-Market (GTM) strategy, sales enablement, or operations within enterprise environments
- Proven success leading cross-functional transformation initiatives that drive revenue growth and measurable business impact
- Demonstrated ability to build, scale, and optimize GTM strategies, including sales effectiveness, solution positioning, and client engagement
- Strong expertise in AI-enabled CX solutions, including automation, analytics, and digital customer engagement
- Experience developing and commercializing client-centric offerings in CX, BPO, shared services, or transaction-processing environments
- Deep understanding of market trends, competitive positioning, and customer needs within CX and digital transformation
- Strong executive communication and stakeholder influence skills across sales, product, technology, and delivery teams
- Bachelor’s degree required; advanced degree preferred
Benefits
- Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit your needs and start on the first day of employment.
- Retirement Savings: We support you as you invest in your future.
- Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
- Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
- Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career.
- Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.
Conduent
3.1 Glassdoor
Conduent delivers digital business solutions and services spanning the commercial, government and transportation spectrum – creating valuable outcomes for its clients and the millions of people who count on them. We leverage cloud computing, artificial intelligence, machine learning, automation and advanced analytics to deliver mission-critical solutions. Through a dedicated global team of approximately 55,000 associates, process expertise and advanced technologies, our solutions and services digitally transform our clients’ operations to enhance customer experiences, improve performance, increase efficiencies and reduce costs. We drive progress in every process for our client including disbursing approximately $100 billion in government payments annually, enabling 2.3 billion customer service interactions annually, empowering millions of employees through HR services every year and processing nearly 13 million tolling transactions every day. Learn more at www.conduent.com
Founded in 2017
Florham Park, New Jersey, USA
38K employees (392 in marketing)
47% recommend to a friend
57% CEO approval
Traffic Signals
Monthly Visitors
707.6K
Monthly Google Ads Budget
$17.5K
Traffic Source Mix
Search
20.3%
Direct
49.7%
Referral
26.7%
Social
2.2%
Paid
0.8%
Headcount Trend
Current headcount: ~37.6K
Marketing Team
Marketing Team Size
264 (1% of company)
Marketing Roles Posted (Last 30 Days)
1
Funding
Total Funding
$93M
Last Raise
$93M
Post IPO Debt, 7 months ago
Funding History
- Aug 2025Post IPO Debt • $93M
- Jan 2020Series Unknown