2 months ago
Community Manager
Coolr
New York City, NY (Hybrid)Full time$80K/yr – $95K/yr
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Community Manager
New York City, NY (Hybrid)
$80K/yr – $95K/yrMid LevelFull time
Posted 2 months ago
Job Summary
Own real time social engagement on a fast moving set of platforms, turning trends and UGC into timely brand moments on TikTok and Instagram.
- Trend monitoring and real time engagement across TikTok and Instagram with a focus on opportunities from conversations and UGC.
- Real time copy and post responses that resonate with diverse audiences across multiple client voices.
- Coordinate with the social creative team to reshare approved UGC and surface moments for in the moment activations.
Job Description
Responsibilities
- Actively comment on trending content across social platforms, with a strong focus on TikTok
- Conduct daily searches for brand-related content and keywords to spot engagement opportunities, including active campaigns
- Monitor and engage with user-generated content (UGC) and influencer posts
- Reshare relevant TikTok content to amplify reach and community involvement
- Adjust keyword searches in line with ongoing marketing campaigns or brand sponsorships
- Take part in daily content sweeps to identify and flag real-time moments for brand engagement
- Work closely with the social creative team to reshare approved UGC on Instagram Stories
- Jump on viral trends and conversations to keep the brand culturally relevant and top-of-mind
- Monitor social channels for potential issues, including negative sentiment or emerging risks
- Flag and escalate any concerning comments or content to the appropriate internal teams promptly
Requirements
- A genuine passion for social media, with a deep understanding of TikTok and Instagram trends, culture, and tone of voice
- Proven experience in community management, ideally within a fast-paced agency environment
- Strong copywriting and storytelling skills, with the ability to craft engaging, real-time copy that resonates with diverse audiences
- Confident communicator with excellent attention to detail and a flair for writing with personality
- Comfortable juggling multiple client voices and adapting tone accordingly across platforms
Preferred
Benefits
- Flexible Hybrid working. We work 3 days in the office and 2 from home
- Enjoy 20 days of paid time off (PTO), in addition to all U.S. Federal Holidays.
- Birthday Day off – an extra day to celebrate your big day
- Wellbeing day off — one additional day off plus a $50 voucher to support your wellbeing.
- Private Healthcare cover, Tech scheme + more
- Coolr weekly socials - we get together every week to connect as a team
Coolr
4.6 Glassdoor
Coolr is an award-winning social media and influencer marketing agency, with offices in London. Voted Best Large Agency - Global Social Media Awards 2024, Social Media Agency of The Year - UK Agency Awards 2024, and Digital Agency of The Year in EMEA at the Sabre Awards 2025.
Founded in 2016
London, England, GBR
152 employees (79 in marketing)
82% recommend to a friend
90% CEO approval
Salaries
Posted range
$80K/yr – $95K/yr
Taken straight from the job posting.
Marketing Team
Marketing Team Size
45 (30% of company)
Marketing Roles Posted (Last 30 Days)
3
Traffic Signals
Monthly Visitors
20K
Traffic Source Mix
Search
45.6%
Direct
38.3%
Referral
7.9%
Social
7%
Paid
1%
Headcount Trend
Current headcount: ~156